Martin & Co Rotherham Letting & Estate Agents Reviews Summary

Communication

Pros:

• "Communication is spot on via phone and email."
• "The good communication between us by phone and emails everything went smoothly."
• "All viewings were confirmed by email with relevant times and names and they were always available to answer our queries."
• "Communication with everyone in the office, over the phone or email was brill, everyone I have spoke to was polite and really helpful."
• "They actually seemed to care about helping us find a home, were always available to answer any of our questions."
• "Gary and Georgina handled our house sale and kept us informed at every stage of the process."
• "Everyone we dealt with was very efficient and helpful."

Cons:

• "Really poor service made even more disappointing by the fact that I thought they were a reputable company."
• "Avoid at all costs as you will be disappointed and have your time wasted."
• "Really unhappy with their service."
• "And that is where everything stopped. We are happy to pay whatever they told us and still they disappeared wasting our time and money."
• "I'm actually pretty annoyed that I have to give this company 1 star in order to leave a review."
• "If I could give this company MINUS 5 stars I would!"
• "Worst estate agency ever. Canceled all plans and requested day off from work, Travelled 45 minutes for a house viewing only to find nobody there as the house was already sold but the agency never bothered to let us know."

Professionalism

Pros:

• "They have been professional, diligent and extremely professional throughout the process."
• "Their professionalism was outstanding, they made me feel comfortable at every stage."
• "Gary Moss and Georgina at Martin and Co made the process so easy."
• "Kelly is a very approachable, likeable, professional lady. I have every confidence in her."
• "I've found them to be very friendly, professional and pro-active in their approach to selling property."
• "The staff are all very friendly both in person and by telephone. They kept us well informed throughout the purchase."
• "Very professional approach coupled with a good use of up to date web and email technology."

Cons:

• "The whole performance was poor from start to finish and the most appalling customer service I have had the displeasure of experiencing."
• "Really bad service and had similar experience of bad service in Birmingham for that company."
• "Would give 0 stars if I could. So unprofessional."

Efficiency

Pros:

• "I have found the team at Martin & Co to be extremely helpful and efficient."
• "My property had numerous offers, and had sold within days."
• "My home was on the market for less than 24 hours and sold."
• "Superbly advertised and house sold in a couple of weeks, no complications or problems."
• "Martin and Co sold my house in Rotherham in 3 weeks."
• "Turnaround from advertising to the organisation of viewing, and the subsequent tenancy was quick and efficient."
• "The house went up for sale 10 days ago. We had 10 viewings last weekend, shown around by Paul, numerous offers in on the Monday, and now we have a prospective sale."