Caffè Concerto New Knightsbridge Reviews Summary

Customer Service

Pros:

• "When we complained to the manager he behaved impeccably and went to lengths to resolve the situation."
• "The manager Ahmed, Tim and all the staff makes coming to Concerto so enjoyable."
• "The customer service was exceptional."
• "The staff were friendly and welcoming."
• "The waiting staff were very kind and clearly doing a good job."
• "Staff took pictures of us and made us feel welcome."
• "The staff are very friendly."

Cons:

• "Be aware they took money out of my bank account twice so 2 cocktails and afternoon tea cost just short of £200 so be very very cautious."
• "Horrible experience, super rude waiter."
• "Bad management, horrible customer service, average food."
• "The service is disorganised."
• "Waited 20 minutes for order to be taken then watched our drinks sitting on the bar for a further 10."
• "The manager was shouting at a member of the waiting staff in front of me."
• "The staff were very rude, when signaling a waiter, they would throw their hands to the sky as if to say 'not my table'."

Food Quality

Pros:

• "I got the Strawberry Cheesecake, my partner the Tiramisu. Apparently the cheesecake was the best cheesecake ever: right amount of sweet, right amount of fluffiness."
• "The cakes are very delicious and the people working at the cafe are very thoughtful and kind."
• "The beef was cooked medium which was great."
• "Everything we tried here was just amazingly tasteful."
• "The food was good, the place is beautiful."
• "Our food was delicious and they were very helpful."
• "The food and drinks were tasty and fresh."

Cons:

• "Cakes were dry as they are left in the open and a fly was on my plate by the time the cake reached the table."
• "The black forest cake is also very bland."
• "Food tasted like it has reheated and no flavor at all."
• "The scones were small, dry and over-priced and the desserts were unpleasant."
• "The food itself was ridiculously bland. Like NO salt, no flavour."
• "The beef resembled SPAM more than actual meat."
• "The food wasn’t very tasty it was average and expensive."

Ambience and Decor

Pros:

• "I really loved the decor here, very upper class and glowy."
• "It has a lovely interior."
• "Beautiful and spacious interior."
• "The place looks to be decorated in a pseudo Venetian style, with crystal chandeliers, gold, and polished wood."
• "The decor is extremely elegant and the place has a lot of grandeur."
• "The decor and flower wall are very pretty and make for great photos."
• "A very pretty place."

Cons:

• "It's always crowded, narrow spaces not very comfortable to sit around."
• "Atmosphere felt very rushed."
• "Considering how expensive it is, you'd have thought the service would be tip top. But no."
• "Only thing nice is the views."
• "The most annoying thing is the atmosphere it’s so loud and bright."
• "The atmosphere is decent but the coffee is god awful, like the worst coffee I’ve ever tasted."
• "Way too many people. It's just so loud."