Address: K2004, Ariel Way, London W12 7GE, United Kingdom
Phone: +442074946840
Rating: 3.3
based on 195 reviews.
Customer Service
Pros:
"The girl on the till was very polite."
"We've been served by Daniel Mudenutti which is a very lovely and bubbly person!"
"I was served by Christain I believe that’s his name… he had a beautiful smile na welcomed me immediately, he knew I was in a rush and made my order faster and efficient."
"The server Wellington was very kind and friendly."
"The staff are nice, approachable and helpful and were able to accommodate what we wanted."
"Lovely people working there specially Giorgia which always make my morning with a smile."
"The staff with a beautiful smile served me."
Cons:
"This was quite honestly the worst place I’ve ever sat and eaten."
"Weird queueing system in which customers are confused how to order."
"The Romanian lady was very rude having an attitude towards her colleagues and customers."
"I am writing so harsh as the staff was very uninterested to serve us what we paid for."
"Extremely rude staff. I had simply said it was confusing to find their outlet in the mall and the staff who heard that started arguing with me."
"I had the most delicious porridge, toast and cappuccino."
"Four of us ordered pasta dishes which were very rich and flavourful."
"The luxury cream tea was way above our expectations."
"The food was great. The dessert topped with vanilla gelato was excellent."
"The strawberry iced tea however was so tasty. They said it's housemade. You must try their juice."
"Their products are tasty."
"Although the waffle was microwaved and the vanilla ice cream was out of stock (substituted with hazelnut), it was still delicious and surprisingly cheap."
Cons:
"The coffee was very bitter and hard to drink."
"Had a sea food salad - nothing like the picture."
"The sandwiches had slither of beef and smoked salmon- you could barely see any .. so little … not worth the money."
"Their vanilla sponge used to be the best cake in the UK for over 10 years... now the texture is coarse, heavy and dry."
"Both of them tasted like they've been there for days, maybe weeks."
"The toppings were very minimal just a few pieces of chopped vegetables which tasted very bland."
"The cakes were dry and didn’t taste good."
Value for Money
Pros:
"Prices are about right too."
"Well priced cakes and sandwiches (which come with crisps etc)."
"Well worth the money and the price is incredibly reasonable."
"Good amount for the price they charge."
Cons:
"What a waste of £ 4.00 but more than that felt they didn't care."
"Cappuccino for £4.30 in the menu, accidentally £5.50 in a bill!"
"Also want to add that it was £10.20 for tea and cake. Expensive to start with so actually cost me £20.40."
"Tasty desserts for £8-9. Of course, overpriced."
"A bit on the pricy side but as a one-off treat I did not mind paying for it."
"For £15.00, I expected a lot more."
"I’ve paid £40 for a cake which was expired, probably kept more days."
Ambience and Decor
Pros:
"The decor of the restaurant was very lovely and stylish."
"Incredible decor and ambience."
"The interior of the cafe is very lovely as well with fancy decor. It creates a very extravagant atmosphere."
"The setting is beautiful particularly the roses on the table and the chandelier."
"Lovely, sophisticated and relaxing setting with beautiful decor!"
"Spectacular and a very grand interior design with comfortable seating. It really does enhance our dining experience."
"Looks like they have moved to a terrace location. Nice view with ornate internal decorations."
Cons:
"This is nothing like the Central London branches, don't be fooled by the chandeliers once you go in look at the dirty peeling leather sofas and gaudy red leather seats."
"From the outside you'd think there would be a grand bathroom to clean up after your meal but I think the portaloos in Victoria park were nicer!!!"
"None of the pictures on the menus are really what they give, it's just rubbish."
"Very noisy place as they decided to clean and sort their spoons at the bar making continuous noise."