360 Play Farnborough - Soft Play and Party Venue Reviews Summary

Facility Cleanliness and Maintenance

Pros:

• "It's clean, tidy and very friendly. The staff work hard going around tidying the centre and replacing things in the right places."
• "It appears that since our previous visit that new items have been purchased for the role play areas and also the main ball pool with tubes had been repaired."

Cons:

• "The place clearly hadn’t been cleaned, toilets filthy, no toilet roll. Carpets disgusting with debris and food."
• "Dirty everywhere, tables weren't being cleared, bumper car ride kept being switched off every 5 seconds when someone went off course so they didn't really move."

Staff Attitude and Service

Pros:

• "The staff are very helpful and welcoming and hard working."
• "The staff were very organised, diligent and handled the emergency situation extremely well."

Cons:

• "I approached the manager and he gave the impression that he had heard it a thousand times before as he knew exactly what I was going to say!"
• "The staff were miserable, unhelpful and most of the time nowhere to be seen!"

Value for Money

Pros:

• "Great value for money as we pay direct debit for membership. The rides are included."
• "Great value for money. We booked the usual 2 hour slot, but if it isn't too busy the staff let you stay as long as you want."

Cons:

• "Paid £20 for my child and I to go there as I heard it was really fun, didn’t mind it… As we went in the place was dirty, the staff was very dismissive and unfriendly."
• "Very expensive for what there is! Video shows huge outside area which is not available at Farnborough so this was hugely disappointing!"

Facility Amenities and Features

Pros:

• "Large children's play centre with lots of Roleplay options - Vets, Shops, Post office, Pizzeria etc, along with a large soft play area. Also has dodgems and a carousel all included within the admission price."
• "The facility is good... The size of the facility are impressive plus the amusements that are provided are great too."

Cons:

• "Soft play is really good. It's wearing out gradually, but taking into consideration the amount of children playing there on regular basis we shouldn't be surprised."
• "Dated, tired, dirty, hardly any toys in the role play area. Why is the main play frame in near complete darkness?"