Address: 38 Berwick St, London, W1F 8RT, United Kingdom
Phone: +447796620340
Rating: 4.0
based on 268 reviews.
Food Quality
Pros:
"The food was great, prices are attractive, and the service was impeccable."
"Food was delicious, IM FUSSY, and still managed to get everything I asked for correct."
"The food and coffee were excellent and this place was very nice and beautiful and I enjoyed it very much."
"Had a couple of breakfasts - the breakfast ciabatta and a yogurt, berry & granola bowl - both were delicious!"
"The food was great came garnished with chilli flakes really nice and decorative."
"The Sandwich was one of the best ones I ever had with super tender meat and a thin crusted bread."
"The food looked delicious and was SO tasty!"
Cons:
"The food was normal, but the portion was really small and the price was too high, one portion of pancakes 10£ and you get only three pancakes unbelievable."
"The food there is totally ridiculous overpriced."
"Didn't like what I ordered at all."
"The pancakes were not good. You could literally taste the baking powder."
"Sauce on pancakes wasn’t very nice."
"This is the worst pancake I've ever had."
"The quality of the food is comparable with mcdonalds, so don’t go here if you want something nice."
Service
Pros:
"Nice and cosy cafe. Lovely customer service and nice cakes."
"This cafe is much better, relaxing, service is not rushed yet attentive."
"Especially, one of the crew, Shila has awesome hospitality for customers."
"Staff are welcoming & friendly and gave us a clean table even when it was hectic & busy!"
"The staff were really accommodating, talkative, and funny to have a laugh with!"
"Service excellent too! Staff friendly and efficient."
"The servers were all very very kind and welcoming."
Cons:
"I am completely disappointed and upset because yesterday I came to eat with friends and when I took the order upstairs, the receptionist spoke to us very badly."
"The service was average, but please note there is a £1 service charge for using any credit card other than a UK one."
"Asked the male waiter a simple question to which he sighed and huffed and puffed in my face."
"The service was good at first but we felt very rushed as they gave us our bill straight after we got our food and collected the plates very quickly after finishing."
"Made a mistake on my order and they forced me to take away and pay for a wrap I did not want to eat."
"Worst customer service I have ever experienced. Guy with short dark hair was so rude literally threw the plate at me."
"Was given little time to decide what to eat and drink and spoken to very rudely by one staff member whilst reading the menu."
Atmosphere
Pros:
"Lovely atmosphere and lovely food, best taste of the coffee and Shisha was fantastic! Really kind and respectful staff I really enjoyed it!"
"The interior is stylish and modern with a cosy twist, distancing itself from mass produced interiors suited to many chains."
"The Exterior and Interior was beautifully decorated for this Halloween season."
"Enjoyable atmosphere, great breakfast and delicious coffee!"
"Lovely vibe and decor when you walk in, despite it being so close to the centre of London!"
"Very cute and chic ambience and decor; servers were polite, warm and super efficient."
"Aside from the visually stunning dishes, the staff's warm hospitality made my visit truly memorable."
Cons:
"I liked the interior, apart from the sticky tables, dirty couches and the floor full of crumbs."
"Looks cute but don’t let the appearance fool you."
"These guys have a strong aesthetic (colourful, flamboyant) which might put some off."
"The atmosphere was sadly ruined by whatever atrocious cover music they were playing over the speakers."
"The only thing that didn’t really match the vibe was the music.. really commercial and not in line with the rest."
"Looked cozy from the outside, but... music was far too loud and uninviting, staff seemed tired."
"The cafe looks dingy and run down like something out of Eastenders yet they have the nerve to be rude."
Value
Pros:
"It's good value though."
"Worked out about £12.50 each for breakfast which wasn't bad at all."
"The price was 100% worth the taste, which was outstandingly good."
"Cute and cozy place for my pot of tea, at a reasonable price for the location."
"The food was great, prices are attractive."
"The coffee was good, the food was delicious and the atmosphere and decor were so cosy and cool."
"A nice place if you can afford 12/15 £ for average breakfast servings."
Cons:
"Such a pity that it ended up being quite expensive."
"The price was just a bit much for the quality of food (25 pounds for a small omelette, pastry, and flat white)."
"I actually used to love this place and I was one of the regulars. Recently though the prices have gone so much that a veggie breakfast and a latte can set you back £21."
"Very disappointing and too expensive for what you get."
"Food was good but over priced orange juice @ almost £5 - most of the glass was full of froth and a 20% service charge taken."
"Ridiculously priced. A smoothie which was watered down and pancakes came to nearly £20."
"I can’t believe I just paid £10.50 for ONE small waffle and ONE egg."
Cleanliness
Pros:
"The toilet is clean."
"The place is tiny and cozy, we were sat next to a guy working on a TV size screen, which was awkward."
"Restaurant was very clean and had an amazing atmosphere and environment that had you feel very welcome and friendly while enjoying delicious food."
"The interiour was cozy and extraordinary. you could really feel at peace there."
"The little spot looks really nice with a lot of lovely details and good vibes."
"The outside and the interior of the building are gorgeous and cosy."
"Very pretty place, with a good amount of comfortable, covered outdoor seating with blankets on request."
Cons:
"ROACHES! On the wall in the basement seating area! Trash left next to the seats."
"The scrambled eggs and the poached eggs were so overcooked that I felt l was eating rubber."
"Waiter cleaned the table with a dry, dirty cloth, still dirty afterwards."
"The servers were also rude."
"Largely ignored by the waiting staff."
"Zero service."
"Service was weird, everyone seemed very flustered and I think that knocked on to the customer service."