Kwik Fit - Aberdeen - Market Street Reviews Summary

Customer Service

Pros:

• "Fantastic service, ended up requiring four new tyres and got great deal."
• "Friendly and helpful. Great job changing my winter to summer tyres."
• "I wish I could give more than 5 stars! Just had an experience that changed my views regarding customer service which honestly a lot of companies fail at."
• "Fantastic Service Mitch and team went above and beyond to get me back on the road."
• "He kept me informed every step of the way."
• "Couldn’t ask for better."
• "Jen was particularly knowledgeable and helpful with everything."

Cons:

• "If you have little knowledge of cars they will take advantage of you."
• "Won't be returning. Avoid this place - total joke."
• "Careless shoddy work wasting my time."
• "They always fail your MOT for no reason and make a hefty bill."
• "They wasted the entire day only to tell me they hadn't the 'special tools' to get the job done."
• "Terrible customer service, I couldn't understand the guy over the phone so I had to go to the garage where he still struggled to speak basic English."
• "This was the most unprofessional garage I have ever experienced and would avoid at all costs."

Quality of Work

Pros:

• "The mechanics were thorough with the check and were able to fix the problems with my car on the same day."
• "First class service from these guys when I popped in with a puncture early on Monday morning. Sorted there and then."
• "Visited garage on Friday as was having tyre problems. Slotted me in to a busy day and was called back by Lee when he said he would and discussed clearly issue and cost of work required."
• "Quick flat tyre change before they closed once."
• "Took my car for MOT which failed due to emissions issue. Staff informed me exactly what is needed to get it sorted."
• "Absolutely brilliant service from all at Kwik Fit, especially Kayden and Lee."
• "Lee was incredibly helpful and understanding of my situation."

Cons:

• "I took the car to another garage only to discover nothing was wrong with the brakes - I would have been ripped off of over £180."
• "Shocking service trying to con me into paying for a tyre plan I never asked for 50£ scamming b******s."
• "They refused to fix the problem and just asked me 10x 'were they working when you left?' and still charged me 500 quid."
• "5 mins after i drove out of the place my brakes were gone on the dual carriageway."
• "Had MOT and service booked, only to turn up and find out that they were unable to carry anything out due to flooding."
• "Initially they had to delay the work a day because they didn't have enough staff on to help me that day."
• "4 hours to get 4 tyres put on. Only had two in stock and had to wait for another two from another branch."

Communication

Pros:

• "Fast and friendly service from the team at market st."
• "I was very impressed with the service I received and was watching as they handled the issues from the other customers expertly."
• "Can't thank her and the boys enough for helping us getting back on the road!"
• "I would just like to say I thought Andy did a great job and dealt well with the situation."
• "Fast, friendly and professional service."
• "Jenny was absolutely fantastic and arranged for us to bring our car in the same day."
• "The guys at the Market Street branch are extremely fair and honest in their recommendations and implementation."

Cons:

• "**AVOID** Disgraceful. Avoid at all costs."
• "Second time I booked an appointment for an MOT... they could not do MOTs as their equipment was not operational."
• "Won’t be going back again. I bet this wouldn’t happen if I went to a private garage."
• "It was apparently due to the balance weights being fitted in the wrong place."
• "I called ahead but my call was diverted to another branch only to be told of a collapsed roof at market street and that someone should have called me that morning to make me aware."
• "Tester at kwik fit left my car with ‘slight bind’ on os rear wheel."
• "After picking up the car as soon as I start driving the car started warning me that the tier pressure was wrong."