The Distilling House Reviews Summary

Food Quality

Pros:

• "The food was delicious, I have had the fish pie on each occasion as it was so good."
• "Fries were fresh and crispy."
• "Food was amazing and tasty thanks to Aurelio."
• "Amazing burgers!"
• "The food was cooked perfectly."
• "fish and chips were a delight, along with the chicken and mushroom pie."
• "The food was absolutely delicious and we will return if we are back in the airport during a meal time."

Cons:

• "No more stars are deserved because the food was dreadful."
• "The second time I had a BBQ Chicken burger with chips and a drink which cost £21, I was expecting something amazing for that price, but also that was rubbish too."
• "Pure rip off merchants, £3.25 for toast that normally comes with a breakfast, coffee also separate."
• "Food basic, menu options very limited."
• "19.30hrs distilling house bar only NO FOOD, APPALLING. Staff could not even advise where if any food available in airport."
• "Once I had the Large Breakfast which was terrible, everything was dry and over cooked."
• "The food is strictly so-so and overpriced. £16 for sandwich ?? No sides included. Bit much. My fish and chips were soggy."

Service

Pros:

• "I must say the staff who work here are very friendly, polite and made us very welcome."
• "Emilia in the bar after security was so kind, inviting, and gave exceptional customer service."
• "Great service by Orsi and Chicken Caesar salad prepared by Mary Kate."
• "Bar was clean, cool decor, quick service and friendly staff."
• "Thank you to Jonatan for being great company! Super friendly and helpful!"
• "Service from a lovely, friendly lady by the name of Orsi has waited for me for 3hrs due to my flight delay and she kept me company, brought fresh drinks to my table throughout!"
• "Orsi served me today. I only stopped for a drink but I took the time to watch her interaction with each and every customer she came across and she is an asset to your team."

Cons:

• "Blonde girl has to go. If management are reading please sack her. Waited in a short queue nearly 30 minutes for an early morning Sunday flight."
• "Very poor table management. Perhaps you could actually manage your eating area? Put time limits on tables?"
• "We ordered the wings starter, chips and salad for my wife and the big brunch for me... We waited ages and had to ask the waiters three times before the rest arrived."
• "Ordered food at the bar with an aggressively unhelpful and rude lady."
• "Unfortunately the barcode on the table doesn't work. The staffs don't care about the customers."
• "Staff were less than enthusiastic about being there. 3 on duty at the bar - none said hello and all avoided eye contact with me as they didn't want to serve anyone."
• "Too slow and inefficient serving staff for an airport."

Price

Pros:

• "Prices seemed average to me so no complaints there."
• "Save your drink for the Easyjet flight, nearly half the price."
• "The assorted salted nut selection was tasty and good value."

Cons:

• "Charged £13.50 for a gin and tonic, even had doubts that the tonic was from a fresh bottle."
• "Pure rip off merchants, £3.25 for toast that normally comes with a breakfast, coffee also separate."
• "Ordered a pint of lemonade with orange juice… got charged for both a pint of lemonade (£5.25) and an orange juice (£3.50) and the staff couldn’t see why this seemed a bit pricy at £8.75…"
• "£0.95 for a shot of lime cordial is madness! It wasn’t even Rose’s cordial for starters and I know for a fact that a full bottle of the product used would be about 15-20p less than I was charged for a dash."
• "Extortionate pricing. We were captive for over 3 hours because of flight delay. Pint of lager £6.90. Small glass of wine £7.75."
• "It is quicker to order food from the bar with a table number. However, if you order burger it doesn't come with any extra. You have to pay £4.70 for a side fries."
• "The food is strictly so-so and overpriced. £16 for sandwich ?? No sides included. Bit much. My fish and chips were soggy."

Atmosphere

Pros:

• "Nice atmosphere for an airport restaurant."
• "Simply the best airport dining experience I've had in a long time."
• "Great place for a beer in good atmosphere."
• "Aberdeen airport has really stepped up its game since opening the new Distilling House."
• "Bar was clean, cool decor."
• "Excellent experience at The Distilling House from start to finish."
• "Lovely place to sit down and grab a bite while waiting for our flight home."

Cons:

• "19.30hrs distilling house bar only NO FOOD, APPALLING. Staff could not even advise where if any food available in airport."
• "Really rather dirty, and expensive for the kind of food you get in the Harvester for half the price with a free salad."
• "The atmosphere is good but why oh why is it so cold in there? Over use of air-con is not good for the traveller nor our planet."
• "It was busy and this is a classic airport ‘pub’."
• "Have to appreciate the effort on the atmosphere of the place actually even though it has a default captive market of travellers (facing delays)."
• "Avoid the place unless you check in about 3hrs before your flight and are an expert at dealing with terrible service."
• "Would be better if... I didn't think the bar staff looked like they were plotting my murder."