Punjabi Kitchen Reviews Summary

Food Quality

Pros:

• "The food was delicious."
• "Curry wings were spicy and delicious. Lamb biriyani was fantastic."
• "The food looked luxurious and tasted well."
• "The best indian cuisine I have ever had! Great dishes which range from mild to spicy and very flavourful in both spice levels."
• "Reallu authentic Indian food. As a vegetarian you must try their King veggie platter."
• "They nailed the Saag Panneer, which is the single most important thing for me."
• "The food is very nice. i liked their Punjabi Paneer and specially their biryanis."

Cons:

• "Both Bhuna and Korma average. Mushroom rice overcooked."
• "All food was don’t have any test. Masala fish looks so disgusting 🤮. Shahi paneer so smelly."
• "The food was quite disgusting - my lamb tikka massala was so spicy I couldn't taste any flavour and the meat was just chewy, fatty and tasteless."
• "The Keema naan had no meat inside it just a little bit ground on top, my Jalfrezi was quite dry, bland and looked different to any I've ever had before."
• "Everything being full of chillies. Our taste buds & stomach lining were assaulted."
• "We ordered a variety of dishes and unfortunately, all of them were very hot/spicy."
• "The butter chicken was disgusting. I have never tasted a worse butter chicken in my life."

Service

Pros:

• "The staff so attentive and the food was delicious."
• "The staff here are all brilliant and welcoming."
• "Got on well with lady that worked there and she looked after us."
• "Thank you so much simran amazing service amazing food."
• "Always fantastic personable service."
• "The staff are very friendly and efficient."
• "Staff were very attentive and polite."

Cons:

• "Had to wait for food more than 40 minutes even at a very quiet time."
• "No thanks, no smiles, very rude service especially from the bald guy behind the till."
• "A little more attentive service, so waiting between courses and at the end isn't so long."
• "Waited 20 mins before we had to call them over to order drinks."
• "The service however is pretty poor which is a real let down."
• "The service was soooo slow. We arrived at 8:00 and they brought the food at 9:30."
• "The staff were incredibly slow and uninterested in helping us."

Hygiene

Pros:

• "The restaurant is clean and modern."
• "The restaurant is hygienic, clean and transparent in where and how they cook."
• "Food is cooked at an open kitchen so you can watch them prepare your food."

Cons:

• "However, l did notice the hygiene rating was 3/5."
• "After sitting down you notice the restaurant is in poor shape and only looks good from the outside looking in."
• "Chefs not wearing hairnets or hats hence why we found a hair in our food."
• "Cleanliness could be improved. Stains on multiple plates and cutlery."
• "The place has a 5 star rating on the door, obviously it’s not, it was dirty, all the surfaces were sticky and there were flies all over the place."
• "Toilets dirty."
• "I reported this restaurant to the food hygiene department at Ealing Council and since my review an enforcement officer came and removed the 5 star sticker from the door."

Value

Pros:

• "Very pleased! Tasty food, attentive service, swanky decor inside, and the 50% off on Tuesdays is a real bargain."
• "We ordered via the Punjabi Kitchen website (very convenient) & got free delivery because our order was over £25; brilliant!"
• "Good Punjabi food and generous portions."

Cons:

• "They are charging good amount for drinks but not a good value at all."
• "They even charge for ice..."
• "they also added an unreasonably high service charge which we refused to pay."
• "We ordered Masala coke and paid £6.25 for that it was not what they actually mentioned in the menu."
• "The portions were extremely small and the amount was not worth it."
• "Can of coke? £2.99, not even on draught....ridiculous.."
• "The food is unhealthy, the ratio of oil to food is imbalanced."

Management and Staff Attitude

Pros:

• "The owner is a really nice lady too and very welcoming."
• "One particular gentleman - Thomas, is always ever so kind and courteous."
• "The Staff are brilliant polite and respectful. food is just delicious highly recommend coming to punjabi kitchen."

Cons:

• "I approached the manager to ask if they had changed their chef to which he replied 'no' and walked away into the back, not to be seen again."
• "The boss lady was soo rude with us she don’t even welcome there customers."
• "Owner of the this restaurant. Got so much attitude.and she don’t listen to the customer at all."
• "Such a bad customer service owner she is very rude no have sense like how to talk with customers."
• "The lady owner was very rude to us when we tried to call to complain."
• "Customer service by the head waitress / maybe manager was appalling."
• "I had the unpleasant experience of bumping into the owner. A foul mouthed woman with a stinking attitude."