Ardencote Reviews Summary

Service & Staff

Pros:

• "All staff throughout the stay were noticeably attentive and friendly."
• "Every member of staff we encountered were helpful and friendly."
• "The staff were very professional and at ease with their position."
• "Special mention to Lizzy who resolved a small issue with our room quickly and ensured we were comfortable and relaxed during our stay."
• "The staff were incredibly attentive and professional."
• "Sunny who went out of his way to make our stay enjoyable, he is very professional and works hard, a credit to the hotel."
• "The evening meal was incredibly well balanced in terms of the depth of flavour in all the courses we ate."
• "The staff make this hotel and spa. Everyone was so friendly, helpful and engaging."

Cons:

• "Table Waiting staff were rude and not helpful."
• "Unfortunately room was really outdated."
• "The spa area was old. The pool was cold, the jacuzzi didn't work, the lighting was awful."
• "The rooms are quite big and spacious. Beds are big and comfortable. I can’t say the same for the pillows."
• "Really great service and friendly, location was really nice. So we're the facilities. Only thing that prevents a 5star room was that as a couple we'd have liked a sofa or a second chair but otherwise great."
• "The staff in the spa were excellent as well, and the treatment was top notch."
• "Staff were quick to address our concerns but that doesn't change the fact that our anniversary was spoiled."
• "The changing room was dirty and the body wash/shampoo had run out."

Facilities & Amenities

Pros:

• "Lovely setting, great facilities and nice rooms."
• "The Destination Spa is beautiful! Definitely worth a visit!"
• "Great facilities, let down by poorly trained staff and poor management."
• "The rooms were superb and it was lovely and quiet."
• "Rooms are spacious and very comfortable."
• "The venue and surroundings are absolutely beautiful, the rooms were fantastic (especially the bridal suite)."
• "Lovely location and grounds, very tasty dinner and breakfast, friendly receptionist and waiters, well maintained golf course."
• "The golf course isn’t particularly tricky, but very well maintained."

Cons:

• "The spa facilities were also quite a let down and not the relaxing experience we hoped for."
• "Unfortunately room was really outdated. The carpet in the room was old and dusty."
• "The spa is an absolute waste of money."
• "The indoor swimming pool was also too cold to swim in."
• "The rooms are okay, a bit old fashioned if you are staying in the main building, could do with a bit of a face lift."
• "The room was OK except the sticky walls."
• "The spa day experience is a great way to destress mid week. There were a good choice of facilities."
• "The rooms are dated with very small bathroom facilities and very small twin beds."