Churchills Fish & Chips Bracknell Reviews Summary

Portion Sizes

Pros:

• "Great chips good batter. Lunchtime cod chips £5"
• "Lovely fish and great chips (forgot to photograph them once I put then in the box). Would definitely recommend and reasonably priced."

Cons:

• "Never ever received such tiny fish like this before. I literally thought it was a joke. Ordered 4 portions and all 4 were this small!"
• "Absolutely atrocious... having ordered from Deliveroo I have been charged £15 for a “large” cod and chips where the large cod is no larger than a fork."
• "We have just spent £30 on what can only be described as 2 kids fish and chips and a battered sausage and chips with only the battered sausage arriving."
• "The fish OMG they have ironed them they are so thin. I thought it was a one off but its not good."
• "Large fish same size as normal fish."
• "Last Thursday, we bought 2 medium haddock and chips (£20!) and we could see immediately that our medium haddock portions were small, like a child's portion."
• "So apparently if your shocked about the extortionate prices the staff don't like it and deliberately give you a small portion even when you've paid for large."
• "Second time of buying this after trying other fish and chips around... this is the BEST around here also take away packaging is recyclable!!"

Food Quality

Pros:

• "A long wait to get a click and collect order, but when it arrived it was excellent. Shop is clean and well kept."
• "Now the important bit the food. It was lovely fish (Haddock or Cod) and nice chunky chips."
• "Fantastic experience entering. Food was questionable but the service from the staff member George was unreal."
• "Lovely fish and great chips... Would definitely recommend and reasonably priced. Fish can be made to order too."

Cons:

• "Ordered 3 large cods for delivery and got this, wonder what size you get for regular. Overcooked and an after taste of old oil."
• "All The kids fish was over cooked and like beef Jerry. The batter was so over fried it shattered when you cut it."
• "Fish wasn't fresh at all, poor service had to wait 17 minutes for walk-in order, don't recommend to anyone who likes proper fish&chips because here you'll find none"
• "Ordered cod chips...quite honestly I wouldn't have fed it to my dog if I had one. There was no fish inside the batter that was rock hard."
• "Ordered click and collect but staff were too busy to give it to us when we arrived to collect it. Hence we had to wait 20 minutes... By then the food was lukewarm and all greasy."

Customer Service

Pros:

• "The staff are friendly and helpful when ordering, food takes around 6mins to be ready (although I guess this depends on how busy they are)"
• "Really lovely fish and chips from this chippy though the seats could be a bit more comfortable but hey ho you are not usually waiting that long for your meal. Service was with a smile and cheerful by all the staff."
• "Excellent service by the lady that answers the phone and the manager. We had a slight issue with our order online and they helped straight away! Very very helpful!"

Cons:

• "This lack of understanding and compassion left me deeply disappointed. A restaurant’s commitment to customer service should extend to basic human needs, especially when a patron is unwell."
• "Upon arrival we were met with a young girl that served us, she immediately looked very angry, kept looking me up and down and frowning."
• "Horrid. Never again. Curry sauce was like runny brown water with zero taste. Portions small. The 3 kids “running” the place have no idea of customer awareness or any urgency."
• "Staff are not enforcing social distancing!!! More and more customers piled in until I was forced to leave the queue for safety reasons."