Imone Reviews Summary

Service

Pros:

• "Very welcoming and friendly service unlike Yami just few doors up the road."
• "The 'IMO', or Auntie in Korean, always gives us the warmest of welcomes and excellent service."
• "The staff were really nice."
• "Service was quick and friendly."
• "Staff were very friendly and accommodating."
• "The people who run this place are authentic, genuine and provides very friendly service."
• "Service is excellent and waitstaff are kind, friendly, and helpful."

Cons:

• "However when I turned up they then informed me that they do not take bookings for Saturday or Sunday and they just kept repeating that they didn’t take bookings despite me showing my call history."
• "When paying the bill, they wanted to charge a full fee, the bill included the main dish was never delivered and the soup I returned."
• "The service there was unprofessional, one of our main dish was delivered to a wrong table and the waiter had no awareness of the mistake."
• "Service was awful, specially the waitress with short pink hair (super rude and strange attitude)."
• "The waitress lied and said that all tables were booked."
• "We left the restaurant with empty stomach since the service and attitude was off-putting."
• "We basically got kicked out soon as our plates were empty."

Food Quality

Pros:

• "Food is great."
• "Every single dish, including all side dishes, were so fresh."
• "Best self made kimchi I have had in UK after been to so many Korean restaurants here."
• "The dishes are excellent and never disappoint."
• "The food was to die for. No food has ever tasted better than this."
• "The food came out swiftly and tasted absolutely wonderful."
• "The food is delicious and authentic; the bibimbap is very good; everything is made from scratch on the premises."

Cons:

• "It was by far the worst Korean food we have ever tasted."
• "There was almost no trace of seafood in the soup."
• "Food however, was not so great… We ordered a couple of the sizzling dishes which were just super oily."
• "The food lacked salt overall, so it didn't taste of much."
• "Very smelly chicken in Dakdoritang."
• "I did not like the chicken wings either. It was not crispy and the meat was not tender."
• "The fried seaweed rolls were o.k. but the main dish was tasteless."

Value

Pros:

• "Reasonably priced."
• "Looking for reasonably priced and great Korean food, this is it."
• "I think it’s very good value for money for the portion and quality of the food."
• "Price is really reasonable which you can eat really full with around £20pp."
• "Price is reasonable, roughly £25 per person."
• "Prices are very reasonable and service excellent."
• "Also they are well priced."

Cons:

• "When paying the bill, they wanted to charge a full fee, the bill included the main dish was never delivered and the soup I returned."
• "£24 for two dishes, think that's my last visit."
• "And they charged £2.30 for an unpoured can of Coke without ice or slice."
• "We got robbed in bright day light here!"
• "Even two stews seemed a lot price wise for lunch."
• "Paying £12 for a person lunch and I got a vegan equivalent food."
• "The food is delicious but I think the portion is a bit small out of my expectation, especially the dishes with beef."

Ambiance

Pros:

• "This is a hidden gem with a small venue and the food is worth it!"
• "This restaurant was absolutely immaculate!"
• "The restaurant is small but you can feel the warmth of the service and food."
• "Very small Korean restaurant but it did not disappoint."
• "A great little place with additional seating round the back."
• "Very cosy, unassuming and homey atmosphere."
• "What a cute little place tucked away in London's Korea Town."

Cons:

• "The tables and benches were so sticky and unlikely wiped down after each customer."
• "The place does tend to be full most of the time and customers have to queue outside."
• "The whole time the staff stood and stared while we ate."
• "There isn’t any screen to prevent potential interaction."
• "The restaurant was very small and basically had no space for the waiters."
• "We were sat at the back by the kitchen and the whole time the staff stood and stared while we ate."
• "Very small premises with only 5 tables."

Customer Service

Pros:

• "Great service they are very attentive and helpful also in explaining dishes on the menu."
• "We felt very welcomed and were so amazed by the quality and taste of the food."
• "Never had Korean food before, the staff were very friendly and helpful suggesting a selection of their favourite dishes."
• "The lady who served was wonderful and tremendously friendly."
• "The server took her time to explain what was in our food and even showed us how to mix our bimbibap."
• "In terms of service the waitress was lovely and friendly."
• "The staff were very friendly and helpful suggesting a selection of their favourite dishes."

Cons:

• "Inadequate English communication - a bit challenging to discuss the dishes with the waitress."
• "None of them, except the owner, made us feel welcome."
• "Very disappointing."
• "The lady with a lot of highlights was a bit rude and seemed impatient with me."
• "Staff on arrival no eye contact or smile."
• "Concern on social distancing - staff were chatting with a group of customers within 1 meter to me while I was dining there."
• "One look at me, and she decided not to give me a seat."