Cineworld Reviews Summary

Facilities and Amenities

Pros:

• "This Cineworld has had a recent refurbishment and looks great with it's huge advertising screens and grand open lobby."
• "Good cinema with 4DX and more. popcorn is the best."
• "Large multi-screen cinema with plenty of facilities and amenities."
• "Buying tickets now very much quicker with self-service machines."
• "An upgraded family popcorn and coke with 2 kids packs were more reasonable than the usual offers."
• "Free parking for Cineworld Wandsworth customers after 7.00pm in the Southside car park."
• "Great cinema with super sound and great screens."

Cons:

• "Sweets and treats are priced slightly high."
• "The movie is at the end and the lights still on all the movie."
• "Everything was great apart from the sound being turned up waaaaaaay too high."
• "Accessible screens but unfortunately since their remodel most of the wheelchair spaces are right at the front."
• "All the ticket machines downstairs are always broken and the lobby feels like so much space wasted."
• "The lights were on the whole viewing, completely washing out the projection of the movie."
• "Toilet doors don't close properly."

Staff and Customer Service

Pros:

• "Yesterday my husband and I went to Cineworld Wandsworth to refresh our bad mood. The staff were very kind."
• "The staff here were incredible. The manner in which they served us was just out of this world."
• "The staff there are pretty helpful and willing to answer any questions you have."
• "Staff friendly."
• "Staff were very helpful and accommodating (the young woman checking tickets even walked an elderly lady to the door to hold it open for her)."
• "Staff are usually polite."
• "The staff are great, helpful and good humoured, which adds to the pleasure of the visit."

Cons:

• "Very very bad the staff named Kay and Ayesha they were so much rude."
• "Staff were lovely however the manager was so rude and discriminative."
• "Closed queues in the middle of a busy period. Rude staff."
• "Also, people continuously on their phones, which is unacceptable in any other movie theatres around the world."
• "One thing really rude from the first staff we met once we entered the doors was to tell my nephews not to steal anything."
• "Decent cinema that is let down by the worst service I've ever experienced."
• "Absolutely Disgusting Customer Service...Wish there was ZERO STARS!!"

Screening Experience

Pros:

• "This 2017 upgraded cinema is awesome. This is the first 4DX theater in London."
• "We watched Jumanji in 4d. Very funny film. The 4 d effects make it exciting and fun."
• "Best cinema in London with an excellent membership reward scheme ‘Unlimited’. Also 4DX screen is worth a go for certain films too."
• "Very good cinema. 4dx and ScreenX formats work just as anyone would expect."
• "Always a great experience at Cineworld Wandsworth."
• "Cineworld Wandsworth is one of my favourite multiplexes to visit."
• "I love this place as I’ve got an unlimited card when I have free time in the evening I always visit here staffs are very friendly it’s always clean and seats are very comfortable."

Cons:

• "What really lets it down is the poor quality speakers in the screens which distort at high volumes."
• "Either through a poor projector or too much lighting being left on you could barely see any detail in scenes that weren't well lit."
• "Half hour waiting for the movie to start."
• "The quality of the 3d auditorium where i watched my movie was truly truly awful."
• "The only thing that let's the cinema down is the popcorn. It tasted like extremely dry cardboard."
• "The quality of the picture was awful, it was very dark and the picture itself was very poor as you could hardly see any details."
• "The 4DX is absolute dog."