Cardiff Garden Centre Reviews Summary

Staff and Service

Pros:

• "All staff in shop, very helpful."
• "Visited today with my Partner and our Dog. Very impressed with the set up and running of the Restaurant."
• "We also had lunch in the restaurant which was excellent together with the prompt service given with a smile."
• "The staff were all very welcoming and pleasant - the place was spotlessly clean and full of good quality merchandise."
• "The staff there are so down to earth, patient and genuine."
• "Friendly and welcoming staff throughout the store."
• "Staff are always very polite, friendly and helpful."

Cons:

• "Sandra made me feel so inferior and I was humiliated by being spoken to like that and in front of my child too who asked why she was 'so mean'."
• "He wouldn't look to see if he had it stock or ask around he was really rude to a disabled person."
• "All is good and lovely about this garden centre except that some of the staff especially at the tills are very RUDE!"
• "Mike Greenwood, Store Manager is an absolute horrible human being and should not be working in retail."
• "A very rude waitress came and asked us to vacate our seats as we were going against company policy."
• "Very Rude Staff that works here in Garden Furniture."
• "Staff are rude and unhelpful."

Facilities and Accessibility

Pros:

• "Good parking and easy access for disabled or wheel chair users."
• "The whole place is wheelchair friendly and the staff are friendly and helpful."
• "Wheelchair available for disabled/elderly."
• "Large free car park and level accessible entrance."
• "Great parking, disabled access although manoeuvring a wheelchair indoors with or without a trolly attached to it is very difficult as everything is SOOO close together."
• "Parking is ample."
• "Plenty of parking and all easily accessible."

Cons:

• "God help anyone with a Buggy or a shopping trolley, they'd have no chance."
• "The car park could do with a layout. People were parking where they wanted, taking up 2 spaces blocking the carpark down the bottom."
• "New store after the old one burn down two years ago, however the car parking situation has not improved in fact there are now less parking spaces as there are trolley parks taking up valuable spaces."
• "Also the car park is badly planned in terms of pedestrians being able to walk from their car to the entrance."
• "The biggest difficulty I had was to navigate the trolley full of the items through the aisles."
• "Parking on the tarmac section. The other side has far too many stones."
• "Annoying when the website says open at 10 on Sunday, and I've just pulled up outside and find it doesn't open until 10. 30."

Food and Restaurant

Pros:

• "The food and drinks were to a good quality standard."
• "Big restaurant. Good menu. Not cheap/ not expensive. Good portion size."
• "Restaurant can be quite busy at times but is generally a comfortable place for food."
• "Afternoon tea is worth the money."
• "The cafe had a few vegan choices too. The vegan cakes went down a treat."
• "Stopped off here for breakfast on a group bike ride. Good selection of food and prompt service."
• "Inside there is a lovely cafe which consistently does really good food."

Cons:

• "By 3.30pm their choice of cakes were very limited."
• "The place is dirty and full of flies."
• "As for cafe what a shambles, it appeared the kitchen staff prepared meals one order at a time."
• "Over priced food and drink."
• "Had Eggs Royale today and expected more for £10: kitchen staff seemed to use tinned salmon instead of smoked salmon."
• "Recently had afternoon tea. The sandwiches were ok and the cakes, but the scones were awful."
• "The food in the cafe was very disappointing."

Products and Pricing

Pros:

• "Visited centre today the nursery was well stocked with healthy plants, all be it a little pricey."
• "Large, well stocked garden center with plenty of both plant and tool variety."
• "What an array of plants! All beautifully presented and all so well looked after."
• "The selection of plants is incredible and they’re always overstocked with many many seasonal and also other types of varieties that perhaps as the garden centres do not stock."
• "Great range of flowers, shrubs and trees."
• "Delighted by the range of plants and their condition. I found it was maybe 15% more expensive than B&Q on some plants but the quality and size of the plants really made the purchase worthwhile and an investment."
• "I did find a few items I wanted at good prices."

Cons:

• "Garden and Christmas decorations are very expensive."
• "Garden centre was frustrating, so many items I picked up without a price!"
• "Especially the pallet protectors, which are being sold as raised bed planters. They are not raised bed planters 😃. Scandalous price."
• "Very expensive on the majority in comparison to some other lovely gcs and nurseries."
• "Lovely garden centre but sooo disappointed at the price of the food!"
• "It's on the expensive side especially for things like children's books and toys."
• "It's a bit expensive but you get a good selection and variety."