Address: Tynant Nursery, Morganstown, Radyr, Cardiff CF15 8LB, United Kingdom
Phone: +442920848000
Rating: 4.4
based on 304 reviews.
Staff and Service
Pros:
"Knowledgeable staff too which always help👍"
"The staff are so knowledgeable & enthusiastic, they will help with anything."
"The staff were amazing, welcoming, friendly and attentive."
"The staff were very helpful 🙂 manageress even gave me tips on cooking."
"As always, the staff were so friendly, happy and helpful. You can't fault the service here."
"The staff were really busy on my visit but were still lovely & helpful as if nothing was too much trouble."
"Special mention to Toby who was working there, a polite and helpful young man."
Cons:
"The staff also couldn't handle the work load, the cafe was only half full and it was only 11 am."
"Rating as it is because I'm so disappointed with the cafe these days. The staff are getting increasingly unapproachable, unfriendly and unhelpful."
"When returned to our car parked in a clearly marked disabled bay, a member of staff had carelessly piled about 5 heavy trolleys up against the car door."
"The staff are getting increasingly unapproachable, unfriendly and unhelpful - it really feels like you're an annoyance being there."
"Will never go to another pughs ever again!"
"Each cafe is the exact same in every location of theirs they are so disorganised, staff not trained, rude unprofessional, run out of food at 2pm on a bank holiday weekend."
"The staff, although trying to be helpful and friendly appear rushed and overworked."
Facilities and Layout
Pros:
"The whole site has recently had a makeover and is looking much smarter and more inviting."
"This is a really nice garden centre, with a lovely feeling, great products, nice staff and perfect for a mooch around."
"Everywhere you look was pure delight. We went around twice to make sure we had missed nothing."
"They always put out seasonal themed areas where you can take photos or just admire the displays!"
"All one floor along with a lovely cafe. Partially covered outside so can still shop during a shower!"
"The toilet facilities are unisex but when I visited were clean and tidy with enclosed cubicles which are of a good size."
"Well thought out ways around the property to enable social distancing."
Cons:
"Parking can be difficult at busy times, especially if you're a wheelchair user."
"Parking is free and there are limited disabled spaces."
"Only problem and it is a big one for me is the lack of disabled parking bays, you really need to get some more."
"Flat access for wheelchairs but need to wend way out of the car park as no footpaths."
"Parking can be tricky during busy times."
"The car park is an absolute nightmare, being both cramped and difficult to navigate."
"Parking here is the first issue, it seems almost impossible to find a space at a reasonable time."
Product Range and Quality
Pros:
"Fabulous garden centre with high quality plants & trees plus a wide variety of other garden items, gifts and a super Butcher with deli."
"Great selection of plants, seeds and all other associated gardening tools."
"Amazing selection of product's but pughs coffee shop is a sweat box in summer if there's no available seats outside."
"Great selection of plants and flowers for the garden and also unique garden decorations and accessories."
"Well stocked garden centre with reasonable prices and very friendly/ knowledgeable staff."
"Probably the best garden centre I have visited in South Wales - excellent range of plants, garden and outdoor items."
"A big garden centre with a huge range of stock - outdoor & indoor plants, bulbs, pots, plant care items, compost, tools, furniture, etc."
Cons:
"Only draw back was the gift shop, while the handmade pies and scotch egg where delicious they were (particularly the egg) vastly overpriced."
"I do find that some of their stock can be quite expensive compared to their smaller competitors."
"Quite a large centre with a reasonably good selection but prices are on the high side."
"Overpriced and not as good quality as it should be certain items are like the drip tray I purchased was flimsy."
"Selection of plants not as broad as in the past in garden centre."
"Prices in the garden centre itself were relatively expensive and the layout inside was a bit disordered."
"Some things are quite expensive though."
Cafe and Food
Pros:
"Good food, nice people, not too expensive."
"The halloumi and avocado sourdough toast served at The watering can at Pugh's garden centre, was absolutely delicious."
"The coffee and bacon brioche was stunning."
"Stopped in at the cafe with the preschoolers. Delicious food, quality ingredients, prompt service, lovely cosy atmosphere."
"The food at the restaurant is delicious and brilliant value for money."
"Lovely lunch today, the restaurant was quite busy, but we didn't wait long for our food which was delicious -egg and ham with mash and parsley sauce and the special of the day maple smoked bacon with poached egg and chirtzo and hollandaise sauce."
"Had tea, coffee and Welsh cakes in cafe, with a great view of castle coach. As always lovely drinks, cakes and service."