Address: 63 Westbourne Grove, London, W2 4UA, United Kingdom
Phone: +442073139506
Rating: 4.1
based on 178 reviews.
Food Quality
Pros:
"The food was an amazing experience at Nando’s."
"Great value for the quality and quantity of food you receive."
"Love Nando’s! I go to a new one every time I’m in the Uk. Got the 1/4 chicken in mild sauce, peri peri fries and broccoli. Absolutely delicious!"
"The food is always so delicious! The food also always arrives so quickly."
"The chicken itself is very delicious."
"Their hot piri-piri chicken is just simply mouth-watering and unforgettable, makes us want to return here every time :)"
"The food was tasty and great value for money."
Cons:
"Food wasn't very good, chicken was half juicy half dry."
"However, you gave me such disgusting taste broccoli! They are OFF!! Not fresh at all!!"
"Me and my sister got food poisoning and got it very badly, we knew the chicken did not taste right."
"The wings had a slightly bitter taste from the char."
"Even the extra extra hot Peri sauce wasn't really spicy."
"Food was ok but chicken undercooked."
"Chicken was burned and dry, chips were not cooked properly and it more tasted as mashed potatoe!"
Service
Pros:
"Tisha was wonderful and understanding and communicated remarkably with not only him but everyone around."
"Fantastic service, Clyde and Tania thank you so much for helping my elderly mother enter the store and accommodating to her while she’s in a wheelchair."
"Really friendly and approachable staff, with fast service and tasty food!"
"Excellent service and good food. Definitely recommend it."
"The service is extremely friendly and welcoming and it was a pleasure to dine-in."
"Although we couldn't manage to book a table in advance we got a 6 seater upstairs at 5.45 on a Friday. Ordered from the ap on the table. Quick delivery of delicious food."
"A waitress (Sofia) was incredibly helpful, kind and welcoming of me and my partner."
Cons:
"The service was horrible. Rude waiter, horrible attitude."
"Slowest service ever. It wasn’t even just slow - they didn’t care."
"Rude staff shouting at us."
"Shocking service with undertones of racism."
"Horrible experience, had to leave before we sat down due to employee prejudice, Employee called Thiago was very racist and incredibly disrespectful."
"The service was slow and the waiter completely forgot about us, we had already eaten our food and hadn’t even gotten our drinks."
"Food is good but the service is terrible. One of the waiters, I think his name is Toby, was exceptionally rude."
Staff Behavior
Pros:
"Great place all the staff professional and no matter the problem they will help we had a lovely lady serving me and my family and she was great from start to finish thank you all the full staff were super 100/100."
"The staff there are so friendly and funny."
"The staff was friendly and had a great sense of humor."
"The staff was great, polite and with sense of humour."
"The staff are really friendly and welcoming."
"Always amazing!! Staff were very nice, greeted with a smile and a hello."
"Very clean and well kept, staff were very attentive and very friendly."
Cons:
"Awful customer service! The black guy with the afro was very disrespectful and rude."
"The manager was very rude with his reaction."
"The staff were rude, the place was filthy, toilets were disgusting and the food was undercooked."
"NOT ONLY WAS HE EXCEPTIONALLY RUDE AND UNPATIENCE FORCING ME TO TAP MY CARD AND PAY FOR MAJORITY OF THE MEAL WHEN UT WAS AGGRED UPON THAT IT WOULD BE SPLIT."
"The manager ask us all of eight out of restaurant by saying it’s not your house, we visited London after long time but we never expect such behavior by a manager to there customers!"
"One of the staff, a blonde male was also incredibly patronising in his tone and rude to us too when we asked a question about a menu item."
"The staff called Maria was very rude and start shouting in another language."
Ambience & Cleanliness
Pros:
"Super cozy unlike other branches."
"The ambience is very nice."
"Lovely place with large amounts of space downstairs and a nice fitting upstairs."
"Although it seems like there is a new Nando’s at every corner here in London, this particular place makes you feel warm and welcomed."
"Very clean."
"Great food, very clean and just a lovely atmosphere!"
"This ones has been decently refurbished so it has been taken care of in a really good way."
Cons:
"Wasn't much ambience to speak of with staff rushing around speaking loudly into their headsets."
"The place was filthy, toilets were disgusting."
"The whole table was dirty too and the floor, it was absolutely disgusting, the least they could do was just wipe it in between customers."
"We had to seat ourselves upstairs at a dirty table."
"When we were here the toilet, the ice and the frozen yoghurt machines were broken, they burnt the chicken and the mushroom as well."
"I personally don't like music playing in the background."
"People walked in smelling of weed."
Value for Money
Pros:
"I like the fact that we can choose our own bottle of sauces (because they really have a wide selection of sauces) although the garlic sauce is simply the best."
"The food is not too expensive, tasteful, i like the environment, the staff is very friendly."
"One of my favourite chain of restaurants. It never lets me down. Very tasty food."
"The deal of Bottomless drinks is well worth it."
"Their unlimited drinks is also a good bargain because they offer a very wide selection of soft drinks."
"The prices are a bit below average and the portions quite small but the taste is remarkably unique."
"The Regular side portions appear small, hence the restaurant offers for Large portions."
Cons:
"The food is not good value for the money."
"I can understand you reduced the portion, squeezed the size of your chicken and increased the price due to the current cost of living crisis."
"Don't recommend a vegetarian burger I've ate, I feel the food is a bit overpriced for its quality."
"Food was very tasty but really just posh chicken n chips. probably wouldn't return."
"Half the dishes not available and staff didn’t seem to care at all."
"I like Nando's, nice place to have halal food, although this one is bit small, therefore we felt a bit rushed so that others can sit and eat. Also I find the portions just a bit small for the price, but the taste is good."
"This is very bad experience with the restaurant I am waiting 45 min after they are give me table when I go to order manager said chicken is run out only breast no leg 😳 and manager is so rude unprofessional."