The Orangery Reviews Summary

Food Quality

Pros:

• "Fish great, soup great."
• "The food and drink are both good but the prices are a bit steep."
• "Lovely lunch served here. There was a great selection of food."
• "Had a fantastic relaxing afternoon lunch with my wife at The Orangery in Kew Gardens. We had the all you can eat plates which are very tasty and great value for money."
• "The dish I picked was roasted half chicken with a side salad, and I must say the chicken was pretty good: aromatic, tender, juicy."
• "The food was fresh and very nice though."
• "We had a splendid meal this week. My partner had the Gammon and I had the turkey."

Cons:

• "Coffee was cheap rubbish."
• "The food is depressingly bad, inedible rubbery quiche, dried up chicken, bodgy sandwiches."
• "Broccoli over cooked and scraps served."
• "Ordered a Cheese and spring onion toastie. It was not good."
• "The food was warm not hot. The price and the quality did not match by a long shot."
• "Uncooked chicken, awfully tasting sea food pallea and not even good fries!!!"
• "The food was awful, we ordered the bagels which were tasteless and the cherry cake was inedible."

Service

Pros:

• "The restaurant was clean, although fairly busy, staff looked bored, but they were at least helpful and polite."
• "They were willing to resolve the issue."
• "The standout for me is the service. The staff seemed very happy and could not do enough to ensure a good time was had."
• "Staff members as helpful and nice as KENNY then it makes it all worth it!"
• "Staff are exceptional...at least today they were."
• "Staff are polite and helpful but hampered by the limited facilities."
• "This is a delightful cafe within the grounds of Kew Gardens."

Cons:

• "Hard to relax."
• "Slack, disorganized serving."
• "However, disposable utensils are used which is wasteful, and there also seems to be a lack of manpower."
• "The service was painfully slow."
• "The till person not helpful and external eating area not cleared within the 45 minutes we were there."
• "The staff you do see, not all but most were miserable in their demeanour."
• "The male cashier at the end was unfriendly and seemed so unhappy to be working there, didn’t even say a word at all!"

Atmosphere & Environment

Pros:

• "The big high windows create a fabulous environment to take a break."
• "Beautiful venue, light and airy."
• "A pleasant place to rest one's feet after many hours wandering around the gardens."
• "This place is amazing top of my list for favourite places to visit."
• "The seating area inside gets very busy during even a weekday, as thousands are visiting Kew Gardens every day."
• "Expect a wide variety of exotic spices and botanicals to flavour everything from water to cakes."
• "Nice breakfast and lunch. Fairly pricey but not by London standards. Good quality food with a great range of options."

Cons:

• "Pigeons everywhere inside and would fly on to the tables."
• "Pigeons are roaming around and wait for anything you drop."
• "I remember when I came here on May 31st this year and there was a pigeon eating and knocking down the chocolate muffins."
• "Appalling lack of water available in the Orangery."
• "The door was never closed so it was very cold."
• "Sadly the focus is on maximising profit from a captive audience."
• "The pigeons fluttered freely across the table area."

Value for Money

Pros:

• "For this I was charged just over £10."
• "The chef was rather generous, so I cheekily asked for some tin foil to take our leftovers."
• "Had a fantastic relaxing afternoon lunch with my wife at The Orangery in Kew Gardens. We had the all you can eat plates which are very tasty and great value for money."
• "Tea and cake is a must have."
• "It's really worth becoming a member for so many reasons not the least being the chance to treat yourself to a meal at the Orangery."
• "Reasonably priced although some items (eg fresh juice £3 a glass) were a little in the high-sided!"
• "A pleasant place to take a break when wandering around Kew Gardens."

Cons:

• "Foodwise it is overpriced."
• "The prices of the food here in relation to the quality is unbelievable!"
• "Don't go there it's a rip off and unwelcoming."
• "Too expensive for the small portions served."
• "Expensive and not customer friendly."
• "Ridiculously overpriced, £6 for a sausage roll."
• "So the place is beautiful and the food is great but honestly the prices are an absolute joke."