Ilford PDSA Pet Clinic Reviews Summary

Staff and Service Quality

Pros:

• "The vets here was exceptionally brilliant."
• "Staff were very organised and helpful during this pandemic I felt at ease they are lovely people."
• "Above all else the staff are so kind, caring and professional."
• "All Staff are so helpful and cheerful."
• "The entire veterinary team at PDSA worked seamlessly to ensure the well-being of all the animals in their care."
• "Staff is very polite and patient."
• "The staff/vet who put her to sleep were so kind and understanding."

Cons:

• "Worst experience will never go here again staff not helpful."
• "They made us wait 30 minutes and the worker was being rude."
• "The Vet assistant wasn’t even careful when lifting my cat and moving her around despite her screaming from the discomfort."
• "The staff had a horrible attitude. No apology for the delay."
• "One of the ladies was very rude and aggressive with my cat."
• "The receptionist was very rude, wouldn't let me tell what problem my pet had."
• "This place is awful, receptionist are rude, vets do not listen or where gloves."

Facilities and Accessibility

Pros:

• "Excellent service, and a lovely walk behind into a pet cemetery for pets awarded for their bravery throughout wartime, very sad but also very interesting."
• "The facilities at PDSA are modern, clean, and well-equipped."
• "Easy to find with a sat nav and plenty of free parking."
• "Lovely staff, clean reception, couldn't have asked for a better team to look after my kitten."
• "Good parking space."

Cons:

• "Unfortunately, PDSA can only provide essential services. General care as not been reinstated since the beginning of the Covid virus."
• "The place was packed out smelly and no ventilation for the bad smell to go out."
• "The waiting area is filthy and the smell is so bad even with a mask on I had to keep going outside for air."
• "Why put it in the middle of nowhere where unless you have a car you have to travel with a sick pet for over an hour on the bus."
• "The place is filthy and I have huge health and safety concerns. Very noisy and smelly environment."

Cost and Financial Support

Pros:

• "Good basic service for owners who cannot afford to pay for private vet."
• "And of course the PDSA offers free service to those on some benefits which is great."
• "Good service, knowledgeable vet and extremely cheap compared to private vets."
• "PDSA also offers affordable options for pet owners."
• "They do an excellent job with all the pets that need help. They get no government help so rely on contributions."

Cons:

• "This makes the perfunctory care expensive for people on benefits."
• "They expect a person on benefits to find over 600 quid for a private vet to remove the lump."
• "I took my sick dog as did not know what was wrong. They would not look at her as I'm not on benefits. By time I got to my vets she was dying & died day later."

Emergency and Special Care

Pros:

• "Firstly I’d like to thank PDSA for saving our Nala, if it wasn’t for the amazing vets there my poor girl wouldn’t be here!"
• "I woke up to find my beloved cat had had a heart attack and died in the night.....I can't find the words to express my gratitude to the staff here.....they were amazing, sympathetic as well as so helpful and supportive when I was so distressed....thank you to you all."
• "My Dog has been unwell through Covid and needed emergency treatment one return phone call and appointment made within the hour."
• "Always very good, they do everything they can for your pet, my dog was hit by a car, took him every day to have dressing changed they were so good, he made a complete recovery thanks to the treatment he had."
• "Fantastic, it's been the 3rd time my cat has nearly died they did everything to make her live, and she is now playing and eating well."