Address: 1 Queensway, London, W2 4QJ, United Kingdom
Phone: +442077277260
Rating: 4.2
based on 184 reviews.
Food Quality
Pros:
"Delicious food."
"The food was top-notch, especially the Roast Duck, Stewed Beef Brisket, and Seafood Tofu."
"Their seafood crispy noodles are the best I have found in London."
"The food is great, especially the ducks and seafood."
"Gorgeous food, way better than any other Chinese restaurant on Queensway, and cheaper too."
"Honestly, some of the best Chinese food I've ever had."
"The lobster was fresh and meaty."
Cons:
"The broccoli was probably a bit undercooked and overall food slightly bland to our taste."
"The food we ordered was average - the Udon noodles broke up on contact and the mushroom side order had lots of broccoli and carrot but little mushroom."
"The wonton soup, the skin of the wonton is so thick it is not cook thoroughly."
"For a main we ordered sweet and sour chicken, which was extremely sweet."
"Garlic prawns came in a weird dark pink sauce tasting very acidity and it was made from powder!"
"The food tastes okay but the duck is so fatty."
"The beef that we ordered was very chewy but very tasty as well."
Service
Pros:
"Professional staff who can make very good recommendations."
"Customer service was great too."
"Staff are happy to help plate own brought cake which shows that this restaurant provide both service and delicious food."
"Service is top form, food is absolutely lovely."
"The service was very humble and nice, even tho we arrived 7 people at 9pm, they accepted us with smiles and treated us well."
"Not only was the food fantastic, but the service was also super attentive and friendly."
"Staff were really friendly and welcoming, helping suggest food to eat."
Cons:
"Walked in asking about the food menu and if we could use the toilet, though they immediately turned us away."
"I have never met and seen such a rude staff in my life."
"Very very rude staff I saw in my life."
"Customer service is to be improved."
"Terrible service, the service did not even deserve a one star, extremely rude staff."
"Service was very confused and understaffed."
"Poor customer attention from the head waitress."
Value
Pros:
"Fresh seafood at bargain pricing."
"One of the few Chinese restaurants in London that satisfies my cravings for a reasonable price."
"Excellent food and great value for money: £22 for a 3-course set menu (peking duck; wonton soup; squid, sizzling king prawns, mushrooms + veg)."
"Reasonable prices for London."
"Good portion sizes."
"The price was so reasonable too, definitely better than those in China Town."
"Very reasonable price. Recommended this restaurant."
Cons:
"Also be careful of the price: they charge 2.5 GBP for a bowl of rice."
"Not to mention the 12.5% 'service' charge, I use service very loosely."
"They try to rip you off and charge you whatever if they can get away with it."
"if I'd have known that they were going to serve me food in a container with a hole I wouldve asked back for my £13 + back."
"47GBP for this dish is a joke!"
"The food very expensive and not nice I end up bin it."
"Bear in mind though the price in the menu will be different when you pay, at around £2 because of fees and taxes."
Atmosphere
Pros:
"It's definitely a throwback to the 1970s/80s but it's delicious authentic food."
"Great roast pork belly, outstanding value and soothingly authentic, busy and wonderfully noisy Chinese atmosphere."
"Small family run restaurant with really great menu."
"Busy and wonderfully noisy Chinese atmosphere."
"The service is great, the atmosphere is nice."
"Everyone from the staff team seemed to me very hard working and proud of their restaurant."
"For me it's absolutely the best Chinese restaurant I've been ever to."
Cons:
"There are bugs in the fish ball soup, and they did not even apologize for it."
"The ground floor is far from roomy."
"Restaurant is relatively small and was super packed."
"The space is really cramped, the demand is high but the capacity is low."
"Can get a bit cramped."
"Maybe could have done with a little bit of Chinese music playing in the background to improve the ambiance."
"Only one problem was that the toilets are located in the basement which isn’t as convenient."
Hygiene
Pros:
"Lovely authentic food served in good speed and quality."
Cons:
"Foods good but there was a dead fly on my vegetable."
"Another issue I would like to add was washroom condition which was so well below standard."
"Worst dining experiences ever, poor service and hygiene."
"lobster noodles was served half cold. lobster was not fresh at all and tasted bland and tough."
"The chicken was pink the rice wasn’t fried it was absolutely disgusting."
"We had reservation. Waited ages for starters and then over an hour for main course which never arrived."