Mr Chow Reviews Summary

Service

Pros:

• "Service is amazing, you can tell they love their job."
• "Excellent customer service."
• "The service was great starting from pulling out all table for us to seat and the fast service."
• "The staff are super friendly and nice."
• "Italian waiters who are a credit to their profession."
• "Friendly staff."
• "The waiters are much better than the manager himself."

Cons:

• "The reception was very rude."
• "The staff is rude and they are not organised, they don’t give a good experience for the customers."
• "The 'manager' was mumbling when I raised the complaint!"
• "The staff were slow and the bathroom was disgusting."
• "The wait staff are arrogant and classist."
• "The staff were unhelpful & unobliging."
• "The staff appeared disinterested and inattentive throughout our visit."

Food Quality

Pros:

• "The food was undeniably superb."
• "Loved their chicken satay and the glazed shrimps as appetizers."
• "Some great dishes like Glazed prawns with walnuts - crispy beef."
• "The best part was the table decoration."
• "Mr Chow's special noodles was my favourite dish of the night."
• "The food was outstanding especially the spice souse come with the food we love and enjoy the whole experience."
• "The food is divine and the service is impeccable."

Cons:

• "The bill was over £300!! If the food was Michelin or even delicious, I would have understood but it was the worst Chinese food I have ever had in my life."
• "The food is lower than average."
• "The food was extremely awful! We had dry and tasteless noodles."
• "Overpriced way below average Chinese food."
• "The duck finally came and was the most awful and driest duck dish I have ever had in my entire life."
• "The chicken satay was cold and drenched in a disgusting sauce/cheap mayonnaise."
• "The food wasn’t good at all! Small portions, crazy prices and low quality."

Price and Value

Pros:

• "Just to let everyone know, this place is pricey."
• "There is a £90 pounds minimum charge per person."
• "It is pricey, but the food is divine."

Cons:

• "They haven't even mentioned about the minimum spend of £80 per person but when it comes to the bill it was basically a small papers that said how many starters and mains and they have a certain price to it for per person at the table!"
• "Charging high nearly 70-80 pounds per person. This is beyond my comprehension."
• "Overpriced, under flavored (quite bland), more about the exclusivity than the meal."
• "The lack of clarity regarding the bill was a major issue."
• "They charge over 11 pounds for only one satay, which tastes no different than KFC."
• "Extremely overpriced. And I do mean extremely."
• "Food = awful. Price = ludicrous."

Ambiance and Decor

Pros:

• "Great decor, this restaurants has quite a lot of character from the unpainted walls since the 80s to their unique furniture."
• "Truly exceptional dining for the discerning in a beautifully unassuming setting."
• "One of the most beautiful and finest Chinese restaurants."
• "Gorgeous restaurant. Well designed menu. Excellent service."
• "Perfect place for a romantic dinner."
• "Best Chinese in London!"

Cons:

• "The noodle making display mid-evening was overly noisy but entertaining."
• "The choice of music is extremely not the vibe we were hoping for."
• "They alternated between pop music and jazz music, which was the most awkward combination I’ve ever experienced."
• "Very loud and inappropriate music for a fine dining restaurant."
• "The place is cramped. You are seated extremely close to other people."
• "Tables are so close together, don’t think of romantic dinner at this place."
• "The atmosphere was flat and hushed."

Management and Staff Conduct

Pros:

• "The quality of the food is matched by an exceptional staff most of whom have been there in excess of 10 years."
• "This restaurant is outstanding. There is a reason it has thrived in the heart of London since 1968."
• "I have been to 5 of the 7 locations around the world and they have all blown me away with their consistency of fabulous service, superb staff, and incredible dishes."

Cons:

• "Avoid, avoid, avoid. If it's not a laundering operation, its definitely a scam."
• "The waiter name (Rafaeel) was deceptive and not clear when taking the orders!!"
• "The 'manager' was mumbling when I raised the complaint!"
• "The manager was very rude and racist he is not respecting the customers."
• "The manager passionately disagreed with us and said that we had not been waiting for 15mins but in fact 2mins!"
• "The manager there has to be replaced, very bad at handling the situation."
• "The restaurant has lost its elegance."