Lane7 The Cube (Birmingham) Reviews Summary

Customer Service and Staff Interaction

Pros:

• "Gurj helped us out and was LOVELY, checked on us through our stay and was such a happy and inviting individual."
• "The staff were friendly and approachable."
• "Great staff, and had a really good time."
• "The staff were friendly, as was the atmosphere."

Cons:

• "One staff member looked as if she knew nothing of what to do and did barely anything."
• "The staff are rude, ignorant and mean."
• "Miserable greeting followed by an awful experience of bowling."
• "The first person we met was very rude, she looked shocked that she had to serve."
• "Appalling service: booked bowling, was told to sit, waited and waited to be called."

Cleanliness and Facility Maintenance

Pros:

• "Overall pretty clean and cool place."
• "The place was clean, music was banging."
• "The place itself is nice and the vibe of the place including the decor and the arcade theme."

Cons:

• "Red lights in the bathroom made me feel a bit ill."
• "The toilets had piss on the seats on the floor. They were smelly."
• "The place was clean and 'edgy-cool', but the bowling alley was cramped, crowded and loud."
• "The venue was well done out plenty of arcade games, most of them were out of order."

Booking and Reservation Experience

Pros:

• "Went here just gone 11PM on a Thursday night and me and my boyfriend were able to get the karaoke room without booking in advance."
• "First time going to Lane7 and I think its safe to say I will be going here again."

Cons:

• "Booked a slot for karaoke, this was delayed by 30 minutes and we were stood around waiting."
• "I called up to 6 times to cancel only getting automated voicemail."
• "They didn’t let us book 2 lanes, for 2 sessions 12 of us."
• "Appalling service: booked bowling, was told to sit, waited and waited to be called."

Value for Money

Pros:

• "For £15 for both of us for the whole hour and a massive room, it is crazy cheap!!"
• "Had a great time with family. Played bowling which was nice, not over crowded but also wasn’t empty."

Cons:

• "I was rang the next morning to be told other than a date change there was nothing they could do, and otherwise the £50 I had spent would be lost."
• "Bowling only lasts 20 mins and then you’re kicked out the door."
• "A very neat idea but very expensive (£40 for one game of bowling?)"
• "The price was average per game (£9.95), however they do offer off peak rates (£7.30) and student rates with an NUS card (£6) which make it a good price."