Hollywood Bowl Birmingham Broadway Plaza Reviews Summary

Facilities & Attractions

Pros:

• "Awesome venue! A lot of bowling alleys and other fun games such as air hockey or pool or basketball game."
• "Hand sanitizer available everywhere."
• "Really nice facilities with great attractions."
• "Yo I really enjoyed the Black panther 4D movie it was off the hook."
• "High quality bowling lanes! VIP lanes have been added, with new features including colorful bowl pins and special balls!"
• "Great fun in here with plenty of choice in the arcade."
• "Nice place for families and friends, really good lanes to bowl."

Cons:

• "The bowling area is dangerous. Separating walls wobble and are falling apart."
• "The games are glitchy."
• "Bumpers became stuck halfway through our game."
• "Pool tables need reupholstering. Also there is a terrible slant to the right."
• "The bowling was fun although we did have to ask them for a different ball."
• "We only played bowling there but it was nice, just what you'd expect from a bowling alley, however the balls kept getting stuck at the back and wouldn't return, it was quite annoying."
• "The cleanliness of the floors and sides in the vip area were not of good standard."

Customer Service

Pros:

• "The staff were really friendly & I'd happily come back again."
• "Staff were excellent and friendly and treated me and my date well!!!"
• "Joshua gave amazing customer service skills, amazing!"
• "Brilliant atmosphere. Staff so helpful and nothing was too much for them."
• "The staff are so lovely 5 star 🌟"
• "Staff were friendly and attentive and it was an enjoyable evening."
• "Really lovely staff members on both occasions."

Cons:

• "Absolutely poor customer service.. booked VIP. Bowling game started 20mins late and food was over 40mins late. Rude staff."
• "The diner staff however are awful. They barely acknowledge your existence."
• "Service here is generally pretty slow and staff seem uninterested."
• "One chappy young man not wearing uniform sitting on their counter told me no more slots left."
• "Manager and staff have very little customer service skills especially when dealing with under 10s I found them very rude."
• "Rude manager, wanted to just go home early…."
• "DREADFUL Service, lazy, dim, unmotivated staff."

Value & Pricing

Pros:

• "Great for all as you don't need to drink to have a laugh and the Christmas deal seemed good value."
• "If you book further ahead the prices are much more reasonable."
• "Food was good for the price."
• "Good prices for the bowling £14 for two students and it was enjoyable."
• "For £11 a person, we played a game, ate, and had drinks. Definitely worth it."
• "Lots of deals and low prices."
• "Pretty good bowling alley with good staff, a bar, and an arcade area. Look for discounts before you arrive as simply turning up and playing is significantly more expensive."

Cons:

• "I spent best part of £100 on the 4 of us. What a rip off."
• "Prices in general gone up :("
• "Terrible overpriced food. I sent my shake back but my girlfriend drank hers and was sick later."
• "Very expensive bowling packages, and the arcade areas are daylight robbery at often £2 a pop, for 30 seconds of gameplay!"
• "Played bowling very expensive."
• "So wanted to go an spontaneous date with my bf and checked booking online... booking on the day was £43 each (extortionate.)"
• "Expensive, prize not worth the price like everywhere else."

Safety & Cleanliness

Pros:

• "Been here loads of times. Everytime has been great and the improvements made have benefited it."
• "It's nice and clean center with lots of different choices to choose according to our expectations."
• "The staff were friendly and welcoming."
• "Nine times out of ten perfectly clean tidy lanes."
• "Clean building and toilets."
• "The place was very clean and toilets for clean too."
• "Lovely and clean. Everything you need under one roof."

Cons:

• "Feel is not safe at all. We been there in a night time to play games, but so many teenagers punks there asking money and rude."
• "I as attacked by the security guard, they are under investigation everything was on CCTV camera, I will sue them, I have many wittiness and everything is on camera, very rude staff who don't care about their work or have any passion, pls everyone think twice before you go there."
• "Only downfall is the parking situation as there's no free parking and you have to pay full price even though the cinema opposite validates parking."
• "Hardly any staff on paid over £40 for 2 games of bowling for 4 people the lane was broken no staff to fix it after 30 minutes was finally told to change lanes!"
• "The pictures on the website are deceiving though as we thought we'll be in a booth??"
• "Tables are always messy and unclean."
• "Poor management."