Express Tavern Reviews Summary

Food Quality

Pros:

• "Food was lovely and plenty of it."
• "Food is fantastic and reasonably priced."
• "Food is excellent and highly recommended."
• "The Sunday roast was nice with a very big portion.. the beef was perfectly cooked."
• "Good was top notch - highly recommend the sausage and mash."
• "The food was so fresh, great selection of hearty pub foods."
• "Food is great too... I had the ribs which were really good."

Cons:

• "The food was just not worth it. Overcooked and unevenly seasoned."
• "Very disappointed with the food however as the pie was soggy and felt like it came out of a freezer."
• "The food is awful and so is the gravy."
• "Lively and friendly but finding mustard on my chips was the end of all or any pleasure in my meal."
• "The roast was tasteless and bland."
• "We ordered chicken wings for £7 and the bone was black, the meat old and stale."
• "I had the jackfruit vegan burger and it was really gross, kinda stale bun, weird flavour and all round just not nice."

Staff and Service

Pros:

• "All staff very friendly."
• "Had a really good afternoon here on Sunday 6th December... Special shout outs to Michael and Tamara for looking after us."
• "Order possible via QR Code, then a servant comes to your table with your ordered items."
• "Great selection of well kept beers, served promptly by friendly staff."
• "Extremely friendly staff. Great service."
• "Staff were friendly and well informed about the various beers... good service too."
• "The staff are friendly and efficient."

Cons:

• "They put on their website the special deals but when you go there the staff act as if they have no idea about it."
• "The overall lack of attentiveness and professionalism from the staff."
• "The service was anything but express! Diva staff member more interested in chatting to their friends at the bar."
• "The staff appeared unprepared and confused."
• "The staff lacked professionalism. Their rudeness was palpable."
• "Staff were exceptionally non attentive and rude throughout service."
• "The bar staff were very unwelcoming towards us they looked so miserable."

Ambience and Decor

Pros:

• "Nice buzz makes it easy to look beyond the rather eclectic collection of knickknacks that decorate the walls and shelves."
• "Proper candles everywhere, loads of character and history all up on the walls to see."
• "Good to see one of the few original pubs in the area still going."
• "The interiors are pleasant, however the best bit is the large rear garden."
• "Outside seating area is lovely for lazy hazy summer days."
• "Awesome outdoors."
• "The Beer garden is the highlight as its a sun trap. Great for after work drinks."

Cons:

• "Also we saw rats in the garden which put us off ordering any food."
• "Don't want to be that person, but as amazing as the refurb is (Sports screens added), we saw two cockroaches run across our table in the space of an hour tonight."
• "It has lost some of it's quirky charm, as the covered area at the back is now a large conservatory and the garden has been changed too - with more tables and a small outdoor bar at the end, loosing some of the interesting decor."
• "When I first walked into the pub I noticed a strong bad smell that was very unpleasant it put me off eating here."
• "The place looks tired and old, could do with an update to say the least."
• "The walk out on the green, was lumpy and uneven, as I've got bad legs, it was difficult to walk on, and I became scared in case my legs went under."
• "Absolutely disgusting place, filthy toilets, cockroach and mouse on show too."

Value for Money

Pros:

• "Prices very good for London especially as I am from Barnsley."
• "The food is cheap and generally really tasty and excellent value for money."
• "Service was good. Reasonable prices too."
• "Prices are reasonable."
• "Food and drink was also fairly priced for London."
• "Great value for money."
• "Not too pricey either for a drink which is welcome in London."

Cons:

• "A good pub but recent price increases make it less attractive with Guinness and Camden Hells now £6.80 per pint!"
• "We were overcharged by £90, and the manager's response only added to our frustration."
• "The top price in Chiswick area pubs."
• "53 of 5-star reviews were written by 'local guides' within the last 6 months and especially after 1-star reviews. 53 'local guides' visiting the pub in Brentford??? How real is this?"