SIXT Car Hire - Stansted Airport Reviews Summary

Customer Service

Pros:

• "Simply THE BEST service regarding car rental one could possibly wish for."
• "The staff were highly professional and a had great customer service."
• "Great staff really friendly and helpful meet one staff member called Quentin was brilliant."
• "Dean and his colleague went out of their way to support and resolve a technical issue with the corporate booking."
• "Best customer service I’ve had in ages."
• "The representative at the counter was nice."
• "Excellent service, the staff were super helpful and tried to make it a very positive customer experience & the car only had 14miles on the clock when I got it, it was literally brand new."

Cons:

• "The collection process takes way too long."
• "Waited a total of 45minutes to be served at the desk even though there was only 1 customer in front of me."
• "Upon arriving to hire a car, it took around 45 mins to get my car as they were woefully understaffed."
• "Very poor service from a very expensive company!"
• "Had an absolutely terrible helpdesk moment with Sixt."
• "This branch is scamming people."
• "Took almost 1 hour to get car out with queuing and general incompetence."

Car Condition

Pros:

• "The car had sat nav."
• "Q5 I got was clean and drove smoothly."
• "The car was in a good shape and the handling was nice."
• "Car was perfect for our trip, clean and comfortable and trouble free."
• "The car was amazing too."
• "The car was pretty much brand new and well presented."
• "Car in excellent condition."

Cons:

• "The Car I booked for hire had significant scratches than first seen in dark on listed pickup."
• "Price was high, car was dirty and basic."
• "Also, the hire car I was given pungently smells of smoke which is not ideal for a non-smoker."
• "Windscreen was very dirty from the inside."
• "Side mirrors were terribly dirty."
• "The car had over 12,000 miles on it and actually looked a bit tatty."
• "Driving the car, we discovered that the windscreen (actually, all the windows) was not really clean on the inside."

Pricing and Charges

Pros:

• "Pricing fair, early evening pickup had only one server."
• "Ended up upgraded to a Kia Proceed which I was very satisfied with and also at a fair (negotiated) price."
• "The price was reasonable for the quality of the vehicle I received."
• "Booking on line with pre payment gave me extra discount too."
• "The prices are very reasonable and the process very straightforward."
• "Car was fantastic, I got a fantastic car at a great price."
• "First class service and a fantastic price will be my first port of call every time I’m in Uk."

Cons:

• "Be aware, their opening times are only until 4PM which means collecting car after that time will result in fine of 102 pounds."
• "Apparently after driving on the motorway and A roads, it had developed to very light scratches. For those scratches, that cannot possibly cost more than 20 quid to fix, they asked me for 900 pounds."
• "The cost of the rental was outrageous. Our rental was £1100 for three days hire from Stansted!!"
• "Unfortunetly I was overcharged 1300 pounds."
• "Then suddenly get 250 pound deduced from my bank account still dont know the reason."
• "Beware of fraud - I ended up being charged 340 GBP for a 5 day rental."
• "Then more than doubled the fee from £99 to £205 with premium collection location fees and insurance fees I did not agree to."