Halfords Autocentre Preston (Riversway) Reviews Summary

Customer Service

Pros:

• "Excellent and friendly staff, kept me fully informed of the progress of my service and MOT."
• "Despite the van being in for longer than anticipated, the lads were fantastic and fixed an ominous rattle for me."
• "The staff were really helpful when I called with a couple of questions ahead of the appointment."
• "Friendly staff, knowledgeable and explained additional work that needed to be done and gave a good price for this."

Cons:

• "The worst customer service experience I've ever had."
• "Poor customer service, asked to sign incorrect paperwork."
• "Shocking, do not use this branch for built bike purchases."
• "I had to wait for 2 hours and nothing was done, sooo disappointed."

Quality of Repairs and Services

Pros:

• "Great turnaround guys and a massive thank you Chris for fixing my car so quickly and at such a reasonable cost."
• "Went with a screw in my tyre, very helpful and pleasant man spent 15minutes removing the screw and checking for leaks."
• "Thank you to Ben for his patience and understanding, promptly fixed the issue with my car."
• "Been using this autocentre for years and through several cars. Never felt overcharged or pressured, great service today."

Cons:

• "Do NOT use this Halfords. First they told me they had stamped my service book, but had not filled it out at all."
• "Useless... don't deal with this garage if you're making an R.A.C claim for a repair."
• "Took my car in for a free clutch check, they told me that I needed a brand new clutch and that my suspension needed looking at."
• "I had my MOT and it was such an easy experience. Booked the time slot online, dropped the keys off, had a phone call a few hours later and my car was ready to collect."

Communication and Transparency

Pros:

• "Booked and paid for my full service online, very competitive price compared to other quotes."
• "The first time I booked the free health check and aircon refill the communication was very unclear."

Cons:

• "Booked for a diagnostic only online dropped off at 11:15. Got no update all day."
• "After explaining to the mechanic that I had an oil leak underneath the engine I was advised to come in for them to look at it."
• "Booked an electric window repair appointment before Christmas and when we got there at the agreed time they had no recollection of it."
• "Had a major fault with my engine, paid close to 1.5K to get it sorted. About 11 months later the same major fault occurred."

Pricing and Value

Pros:

• "Purchased Meguiar’s hybrid wax last week when on offer @ £14 from Halfords. Very impressed with the finish for the price."
• "Great service from a happy workforce. Car needed lots doing the fellas done good and explained all/why and what was needed."

Cons:

• "The technicians seem to always use the most expensive parts as first-choice option for repairs."
• "Quoted 45 minutes to fit 2 tyres it took 1hr 30. Minor damage to wheels and manager then accused me of wanting something."
• "Booked my MOT via MotorEasy and had the car fail on wiper blades. Store called to say it would be £54."
• "I took my car here yesterday as the headlight wasn't working. It had already been looked at by a mechanic who advised me it needed striping."