Address: Aldermaston Rd S, Basingstoke, RG21 6YL, United Kingdom
Phone: +441256442505
Rating: 4.0
based on 213 reviews.
Customer Service
Pros:
"Steve was very patient and understanding and assisted us not with just find us a car within our very tight budget but also help us find a car that met our needs."
"I was looked after really well by the ladies on the service desk particularly by Alex Locke who was extremely polite and helpful."
"Paul in the service department is a star he went above and beyond to help me and fix my car."
"However the gentlemen I dealt with at reception (unfortunately didn’t get his name glasses, dark hair) was really friendly and polite."
"The Service Advisor was very Knowledgeable and Professional."
"Lillie and Dave truly represent what customer service is all about."
"A truly great experience from a very understanding, professional and friendly member of staff."
Cons:
"Rebecca in the service department was the most intimidating rudest woman I have ever dealt with."
"Staff are very useless and rude."
"Did not feel like they were interested in solving my problem."
"You spend a fortune buying a car and maintaining it properly with the manufacturer you expect a better level of care."
"Absolutely the worst customer service I have experienced from a main dealer."
"They have had our car since last Monday never ever using these people again to fix our car hope you guys don't either they are rude, abnoxious and there customer service is atrocious."
"Bad customer service from Think Ford Basingstoke. Customer advisor (Laura) was not polite when left the car in the morning and was unprofessional."
Facilities & Showroom
Pros:
"The showroom was lovely."
"The whole team were super friendly."
"Just purchased a new E-Transit from Basingstoke. This was the only Ford branch that actually dealt with my enquiry."
"Lovely clean showroom and welcome."
"The showroom is clean and quiet and there's a waiting area with a coffee machine and chairs."
"Very pleased with the repair to my motorhome in October. The customer service was everything I could have hoped for."
"The place also has free WiFi and customer toilets."
Cons:
"There’s no refreshment or seating area."
"A car dealer with nowhere for customers to park is like a pub with no beer."
"Wasn't impressed at all with FORD, just had Cambelt fitted they had car for nearly 2 weeks and not 1 update during that time, had to complain to manager to get any sort of update, no courtesy cars available and car came back filthy."
"Not convinced the cab area was cleaned at all as used own antibacterial wipes on steering wheel which was filthy!"
"The waiting room was no better than a quickfits waiting room which is a shame and the wash and vac was poorly done."
"They don’t wash or hoover your car when it’s being worked on!!"
"There’s nothing worse than a half washed (quickly done) van/car. Half clean half dirty."
Communication & Professionalism
Pros:
"I got an email video of the car being worked on and they even repaired a puncture in my tyre for free!"
"Professional service from the reception team and I'm very happy with the work that was carried out."
"I was kept informed of progress of checks and any necessary repairs throughout the day."
"Kept informed with video from the technician Nigel showing all key points."
"Good communication, including phone calls pre appointment to check I could still make the appointment."
"Really happy with all the help we received from Steve Bartlett in sales."
"The staff were very professional, especially Becky."
Cons:
"They have ignored my official complaint to the point I will be handing it over to the motor ombudsman."
"After many many unanswered phone calls."
"Had to have 4 days off work whilst think ford Basingstoke had my car. They couldn't be bother to keep in contact to let me know what was going on."
"Thinkford did NOT follow their own procedures on notifying customers."
"I was cut off on hold four times."
"They don’t phone you back for updates, you don’t get service videos of health checks, service advisors are stroppy with you."
"It just takes forever for anyone to answer the phone, automated phone systems should be outlawed."
Service & Maintenance
Pros:
"The service team are amazing, polite and helpful."
"Generally very happy with this dealer."
"Recently had my car serviced and MOT'd here and was very happy did an outstanding job."
"The car service itself was fine and quick."
"The service and MOT were carried out extremely well and I was very pleased with the result."
"Great service from start to finish! The booking process was easy, a reminder was received by text to my phone."
"Took my ranger to be serviced, while it was on the ramp I was given a cool video showing the underside of the truck, brake condition etc."
Cons:
"Vehicle was in to investigate why load LED lights go out after few seconds and stop start hasn’t worked for months!!"
"Entered into a finance contract to buy a fiesta... Arrived to our booked appointment on the Sunday to find the car locked shut in the workshop with no keys available to unlock it."
"I was given a dirty courtesy car with just under half a tank of fuel."
"Car also wasn’t cleaned or sanitised but I was so sick of the delay at that point I just left."
"Felt like upselling and I prefer transparency."
"Extremely poor. Would not take my vehicle back. They did not do the service I was booked in for."
"The exhaust is now blowing, the battery is now faulty after not being charged for 3 months."