Address: 6A, Food for Thought, 7 apple Market, Kingston upon Thames KT1 1JE, United Kingdom
Phone: +442085467337
Rating: 3.9
based on 163 reviews.
Customer Service
Pros:
"The staff were very friendly and all in all, it was a great success."
"Staff all professional, premises very good and excellent hygiene."
"Always go back as they are so friendly and welcome you with a smile."
"The owner who serves the till has really come a long way from when she first started, very bubbly, always smiling and a friendly attitude."
"The staff are so pleasant and friendly."
"Wonderful people took my order, so chatty and friendly."
"Good friendly service."
Cons:
"We experienced poor customer service, and there didn't seem to be anyone in charge."
"The service was always hit and miss, one particular women on the till (the owner) was renowned for being rude to customers."
"However their client service is very poor."
"The woman at the cashier (who also makes the coffee) is just unnecessarily rude sometimes."
"The lady behind the till has often been rude and dismissive."
"The manager with long black hair was very rude and didn’t offer any customer service."
"The old lady working at the till is so rude."
Food Quality
Pros:
"I had the Spanish Eggs Benedict, which was fantastic - I highly recommend it."
"They do fantastic food here and their menu is amazing."
"The sandwich menu is delicious (veggie, seafood & meats), caters for so many different tastes."
"The omelettes are amazing and they do lovely sandwiches and salads which are always generously filled with really good quality ingredients."
"Really fantastic coffee. The best I've had in Kingston to be frank!"
"Amazing sandwiches. All made to order from a vast array of options."
"The food was tasty."
Cons:
"Overpriced and not worth the money."
"The food was of average quality, and relatively expensive."
"Very disappointing. Vegetarian wrap £8 for a fairly small wrap."
"Interesting if tasteless vegan breakfast, a mixture of shop bought and made from packet."
"Noisy, not clean and not comfortable environment."
"Awful and cold food."
"What was delivered didn’t resemble a Caesar Salad at all. It was inedible."
Service Efficiency
Pros:
"Juices are tasty and also made to order."
"The service can be slow but always worth the wait."
"Gets busy but service is remarkably brisk."
"The team at The Terrace was very helpful in finding a yeast free bread for me."
"Food was fantastic will definitely be returning soon!"
"Have enjoyed every meal I’ve had there whether it be the amazing pancakes at breakfast or the sandwiches and salads or the great grilled vegetables, and their smoothies are delicious!"
"Everything is made fresh to order and portions are generous."
Cons:
"But took over 45 mins to get a sandwich."
"Took a while for the food to arrive."
"Orders not taken down correctly so wrong items come (or don’t come at all)."
"Bit slow service."
"Service is very slow. Long queue to order and friendliness is not the best."
"We ordered 2 sandwiches and waited over 30 minutes for them to arrive at our table."
"Took 35 mins to get a toasted sandwich and the staff didn't seem to care."
Value for Money
Pros:
"Such terrific value. This is how to run a business in difficult times."
"The meals here are absolutely perfect for me."
"Well worth a visit👍"
"Without sounding disingenuous, this may have been the biggest, best sandwich I've ever eaten!"
"Great value given the high quality & generous portions."
"Every choice is delicious. The price is decent too."
"Great selection of salads and sandwiches, good value (huge salad with smoked salmon, prawns, crayfish is less than £10)."
Cons:
"Somewhat overpriced for certain items."
"Expect to pay £6-8 for a sandwich."
"But the food quality is up there so you don’t mind paying a bit more than other places."
"The place is always understaffed and its really overpriced."
"Very expensive."
"The portions are now smaller and the prices have gone up."
"I think the eat-in food prices are a tad expensive, nearly 30% extra."
Atmosphere
Pros:
"Love this adorable coffee shop with so much choice of food at such a high standard."
"The Terrace is a very audience pleaser. The sense they are situated near the market stalls and have the ability to stand out for their target audience."
"They have a lot of outdoor seating, so when the weather is good, it’s one of the best places to sit in the town centre."
"Lovely outside seating or can even sit upstairs looking out over everyone outside."
"It’s quite a nice place for a relaxing morning and afternoon."
"Nice restaurant with outside seatings in the old market alley."
"This incredibly cute cafe turned our day around!"
Cons:
"Just a bit too bright if you're looking for something cosy."
"Noisy, not clean and not comfortable environment."
"They’ve played thumping nightclub music whilst eating."
"Many dirty tables piled with old plates which staff aren’t cleaning."
"And tables are never clean."
"We got an allergic reaction from the food (cross-contamination most likely) We went after a busy period perhaps but the tables were dirty too."
"A bit too casual on adhering to covid guidance/requirements and wearing of face coverings."