The Bulls Head Repton Reviews Summary

Service

Pros:

• "Our server Amelia was lovely, very friendly and helpful!"
• "Thank you for getting service right and proving good service still exists :)"
• "Phil has been EXCELLENT and by far the best staff member I have come across over the last 15 or so years."
• "Really excellent, warm and welcoming staff - Molly & Henry went the extra mile for our family."
• "We had brilliant service specifically by Liam who was very accommodating and helpful especially with my dad who has mobility problems."
• "Henry who served us was knowledgeable on the food, drinks and cocktails recommending various menu items."
• "Our server Gino was friendly, accommodating and attentive to our requests."

Cons:

• "Disgustingly rude waiter (foreign accent) commented on my weight."
• "First waitress wasn’t familiar with the drinks menu."
• "After receiving said drinks we were completely ignored by not only our main waiter but the other one serving our room."
• "Service poor, very polite but lots of errors."
• "Food wasn't served until nearly an hour after booking."
• "We attempted to take our time to peruse our menu but waiter came over seeming very pushy for us to order our drinks as soon as possible."
• "The only downside was the service was lacking."

Food Quality

Pros:

• "The food is exceptional. I had a pizza both times. Not for those with a small appetite!"
• "Absolutely wonderful. The food was delicious and very well priced."
• "The best pizza I have ever eaten (the Arizona)."
• "Food is amazing and the service even better."
• "The food was fabulous but the portions were huge."
• "The culinary highlights were the Barbados pizza and rib eye steak – both dishes were a symphony of flavors."
• "Food was delicious- we had burgers which were huge and packed with flavour."

Cons:

• "I considered knocking a star off for the mac and cheese because it was really bland and textureless."
• "The trio of burgers is probably the worst thing on the menu."
• "The only negative point was that the burgers did not look as impressive as the images displayed on the website."
• "The beef in my stroganoff to be overly chewy."
• "For main I had the Ribeye beautifully cooked to medium rare but lacked seasoning."
• "The cod main course really wasn't nice."
• "I ordered fillet steak stroganoff and found it to be quite tasteless and the steak had been overcooked."

Ambience

Pros:

• "The Garden Room which was very pretty and atmospheric."
• "The pub shows off some lovely decor and environment that has something for everyone."
• "The setting and decor were simply stunning, creating a cozy and inviting atmosphere."
• "Finally, they have really outdone themselves with the decor in the garden room, with incredibly realistic faux trees - the cherry blossom one is my favourite!"
• "The ambience of the pub is full of character...rustic charm."
• "The atmosphere and feel of the place is divine."
• "The atmosphere was incredible the place itself was amazing to look at."

Cons:

• "Unfortunately, table service was absolutely non existent. Too much reliance on the table app."
• "Parking was a nightmare with people arguing in the car park and cars everywhere, blocked in."
• "The room was heated like a sauna!"
• "It was quite warm as there is no air con."
• "Contractors are working in the entrance lobby. There is lots of noise and a strong smell of chemicals throughout."
• "Can get really hot in there at busy times with all the patrons and the fires."
• "It's quite dark and only has fairy lights to read the menu."

Additional Amenities

Pros:

• "A big selection of beers etc."
• "The fact they have a loyalty points app (ChilledPubs) was fantastic."
• "Even the coffees had an added flare."
• "Even the little add ons like the water and doggy bones for the guests with dogs outside is so cute."
• "But the cherry on top is the range of drinks available."
• "The selection of wine and beers was great!"
• "Great choice of nice Real Ales."

Cons:

• "The ONE thing they need to do is less faff using the QR scanner! There's zero signal there! Just let customers use contactless."
• "Parking was a bit of a nightmare, but when you're getting cocktails in baths or cocktails with candy floss, as a sweet tooth, it was worth."
• "King cobra no longer available."
• "No record of reservation on arrival so was asked to wait outside in the cold whilst they tried to find it on their booking system."
• "Typically when booking for a birthday meal at a chilled pubs venue a small dessert is gifted for the party, this was nowhere to be seen on our outing and was given in our booking notes."
• "The tables and chairs are always dirty (seems to be getting worse)."
• "The Mens loo was in need of cleaning as my partner said there was urine all over the floor."