Nando's Derby - Derbion Reviews Summary

Food Quality

Pros:

• "Best Nando’s I’ve been to, manager takes customer service to another level of great, after a minor incident he went above and beyond to make up for the inconvenience!"
• "The food is really good. I've been here several times and the food has always been piping hot and with the correct spices."
• "Food was delicious and wait time was half an hour but the location has plenty of shops nearby to pass the time."
• "The food was absolutely delicious, asked for my chicken to be well done and it was indeed well done!"
• "Food was good as Nando's is usually."
• "I had a butterfly breast burger, which was very tasty."
• "Food is good...what you expect from Nandos...chicken!"

Cons:

• "£ 10.40 For a bowl of lettuce with a bit of parmesan cheese with 2 chicken nuggets."
• "The top of the bun on my sunset burger was also cremated, which tainted the taste of the food."
• "The peri salted chips were definitely lacking in Peri salt."
• "The food was very underwhelming and overpriced."
• "Tasteless food. The portions are also very small for that amount of money."
• "The food was burnt and very dry, you needed to have a drink with you to wash the food down."
• "Chicken dry and over cooked, chips cold, rice cold this place has gone down hill since our last visit a few months ago."

Service

Pros:

• "Had a lovely experience at nandos intu. Staff were very attentive and food was great."
• "The staff, from the lady that showed us to our table to the staff serving and cooking were exceptional."
• "The server Hollie was wonderful and so accommodating, nothing was too much to ask!"
• "Fantastic service amid Covid-19, staff taking all measures to ensure social distancing and clean practice."
• "Great overall service loving the order online system and even though they made a mistake the food still tasted beautiful and was rectified smartly and professionally."
• "Staff are always friendly and helpful when I've been here, never any issues."
• "The staff were polite and helpful."

Cons:

• "Busy, took over an hour for food, as it was a work trip we had to pay individually for the food."
• "Poor service. Staff inconsiderate for of the customers."
• "Only 4 stars because the staff were so inattentive."
• "Very poor customer service from one of the staff."
• "The staff that manages this restaurant is unreasonable."
• "No hospitality check was given, but there was plenty of servers stood around chatting."
• "Awful service today only ordered a kids meal and a pitta it took nearly half an hour."

Ambiance & Cleanliness

Pros:

• "Newly refurbished and it looks great."
• "The atmosphere inside the restaurant was nice, the music, lighting and decor all added to the experience."
• "Nice atmosphere, causal and easy going with good food."
• "This is a portuguese traditional food restaurant that reflects very well the influence of the others in portuguese gastronomy and culture."
• "Nice restaurant, nice view overlooking the rest of the shopping centre."
• "Tables were spotless, attentive service throughout, and the food was great."
• "Staff were responsive and the cleaning measures in place put us at ease."

Cons:

• "Waited 1 hour to be seated with my pregnant wife waiting and most of the tables where empty."
• "Seating is not great and some areas v close together."
• "Full of chavs Horrible place Even worse atmosphere."
• "Very noisy with babies screaming and kids on mobile phones with booking up high."
• "The rest of the restaurant was pretty dirty with rubbish and food on the floor."
• "All round the restaurant/tables there is a build up of dust and dirt that hasn't been cleaned in ages."
• "Dirty tables everywhere."

Value for Money

Pros:

• "£8.25 for 1/4 chicken and 2 sides. ok for lunch, slightly pricey."
• "I ordered using the app which is very easy."
• "We used the texting system which lets you know when your table is ready which was an excellent system an experience."
• "Can get busy on a Saturday - we had a 20 minute wait to be seated. Food came quickly though, and the tables are very comfortable."
• "Service is good always friendly and helpful staff."
• "Amazing customer service very friendly and chatty guy."
• "We placed our order at the till, with prompt, polite service and waited roughly 20mins for our food to arrive."

Cons:

• "Paid £25 for a boneless platter... and left hungry."
• "Very disappointed, especially as it nearly cost us £40 on this visit."
• "Food was nice tasting, expected a lot more for £60 2 adult and 2 kids."
• "All alcohol way overpriced. soft drinks £3.25, drank tap water."
• "£60 for a meal and to make people pay 60p for some Mayonnaise makes them just look like a local fast food takeaway not a restaurant."
• "The food arrived and the loaded fries looked nothing like what we've had before at the Burton restaurant."
• "Hot used to be hot but now is kinda mild at best."