Address: Intu, Unit SU322, London Rd, Derby DE1 2NQ, United Kingdom
Phone: +441332203263
Rating: 4.1
based on 121 reviews.
Food Quality
Pros:
"Best Nando’s I’ve been to, manager takes customer service to another level of great, after a minor incident he went above and beyond to make up for the inconvenience!"
"The food is really good. I've been here several times and the food has always been piping hot and with the correct spices."
"Food was delicious and wait time was half an hour but the location has plenty of shops nearby to pass the time."
"The food was absolutely delicious, asked for my chicken to be well done and it was indeed well done!"
"Food was good as Nando's is usually."
"I had a butterfly breast burger, which was very tasty."
"Food is good...what you expect from Nandos...chicken!"
Cons:
"£ 10.40 For a bowl of lettuce with a bit of parmesan cheese with 2 chicken nuggets."
"The top of the bun on my sunset burger was also cremated, which tainted the taste of the food."
"The peri salted chips were definitely lacking in Peri salt."
"The food was very underwhelming and overpriced."
"Tasteless food. The portions are also very small for that amount of money."
"The food was burnt and very dry, you needed to have a drink with you to wash the food down."
"Chicken dry and over cooked, chips cold, rice cold this place has gone down hill since our last visit a few months ago."
Service
Pros:
"Had a lovely experience at nandos intu. Staff were very attentive and food was great."
"The staff, from the lady that showed us to our table to the staff serving and cooking were exceptional."
"The server Hollie was wonderful and so accommodating, nothing was too much to ask!"
"Fantastic service amid Covid-19, staff taking all measures to ensure social distancing and clean practice."
"Great overall service loving the order online system and even though they made a mistake the food still tasted beautiful and was rectified smartly and professionally."
"Staff are always friendly and helpful when I've been here, never any issues."
"The staff were polite and helpful."
Cons:
"Busy, took over an hour for food, as it was a work trip we had to pay individually for the food."
"Poor service. Staff inconsiderate for of the customers."
"Only 4 stars because the staff were so inattentive."
"Very poor customer service from one of the staff."
"The staff that manages this restaurant is unreasonable."
"No hospitality check was given, but there was plenty of servers stood around chatting."
"Awful service today only ordered a kids meal and a pitta it took nearly half an hour."
Ambiance & Cleanliness
Pros:
"Newly refurbished and it looks great."
"The atmosphere inside the restaurant was nice, the music, lighting and decor all added to the experience."
"Nice atmosphere, causal and easy going with good food."
"This is a portuguese traditional food restaurant that reflects very well the influence of the others in portuguese gastronomy and culture."
"Nice restaurant, nice view overlooking the rest of the shopping centre."
"Tables were spotless, attentive service throughout, and the food was great."
"Staff were responsive and the cleaning measures in place put us at ease."
Cons:
"Waited 1 hour to be seated with my pregnant wife waiting and most of the tables where empty."
"Seating is not great and some areas v close together."
"Full of chavs Horrible place Even worse atmosphere."
"Very noisy with babies screaming and kids on mobile phones with booking up high."
"The rest of the restaurant was pretty dirty with rubbish and food on the floor."
"All round the restaurant/tables there is a build up of dust and dirt that hasn't been cleaned in ages."
"Dirty tables everywhere."
Value for Money
Pros:
"£8.25 for 1/4 chicken and 2 sides. ok for lunch, slightly pricey."
"I ordered using the app which is very easy."
"We used the texting system which lets you know when your table is ready which was an excellent system an experience."
"Can get busy on a Saturday - we had a 20 minute wait to be seated. Food came quickly though, and the tables are very comfortable."
"Service is good always friendly and helpful staff."
"Amazing customer service very friendly and chatty guy."
"We placed our order at the till, with prompt, polite service and waited roughly 20mins for our food to arrive."
Cons:
"Paid £25 for a boneless platter... and left hungry."
"Very disappointed, especially as it nearly cost us £40 on this visit."
"Food was nice tasting, expected a lot more for £60 2 adult and 2 kids."
"All alcohol way overpriced. soft drinks £3.25, drank tap water."
"£60 for a meal and to make people pay 60p for some Mayonnaise makes them just look like a local fast food takeaway not a restaurant."
"The food arrived and the loaded fries looked nothing like what we've had before at the Burton restaurant."
"Hot used to be hot but now is kinda mild at best."