Address: after security, Terminal 5, Wallis Rd, Longford, Hounslow TW6 2GA, United Kingdom
Phone: +442082836208
Rating: 3.8
based on 232 reviews.
Food Quality
Pros:
"The actual burger tasted great and I really enjoyed it."
"Breakfast was very nice and hot."
"Good traditional breakfast, very good coffee."
"Kids pizzas were great and the fried buttermilk burger as well."
"The BBQ burger was delicious too, nice onion rings and good chunky chips."
"Fish and chips was great."
"The food is tasty and familiar. I have had pizza, burgers, and the fish & chips and none disappoint."
Cons:
"Be warned: Burger is the size of a kids meal, and cheese is not even remotely melted. For 12.95."
"The fish had too much oil at a moment I could feel the taste of oil on my tongue."
"The american double burger definitely looked like a child has tried to draw basic food shapes with an unsharpened pencil on a recycled paper sheet."
"Very little size of burger - almost like the ones you get at McD for a fraction of price."
"The burger was pretty cold and the onion rings were tasteless and gross."
"Chips were good, mushy peas lukewarm, battered fish just fell apart into nasty little bits when cutting it."
"Ordered the Mediterranean salad to be healthy but it was underwhelming."
Service
Pros:
"One of the better places in the airport. Prices are good compared to others and staff are very friendly."
"The staff here are very quick. 10 minutes maximum wait for food and they bring your drinks straight over after ordering on the app."
"There is a nice service to the tables if you use the scan code."
"Would like to mention a waitress Ashley. Our table no. was incorrect and she found us."
"Service was quick and friendly."
"Service at Weatherspoons was prompt and friendly."
"The staff were all very polite and helpful."
Cons:
"Restaurant is half full and it took an hour to get a breakfast sandwich."
"Staff hard to find to ask how long things will be."
"We are in a global pandemic and..... They don't clean tables."
"Staff were rude from seating."
"Rude and snippy when asked questions, left to clean the tables ourselves and generally really slow service."
"Very slow service, took well over half an hour for the food to come."
"The staff reserved my table, but it was occupied when I returned."
Ordering System
Pros:
"Easy system for ordering, quick service and great wifi."
"Used app to order and get table service. My beer arrived in a few minutes and my food in ten minutes."
"The Wetherspoons App is far and away the best way to order as it allows you to stay at your table and avoid the queues."
"Nice to be able to order from the app and not have to queue at the bar."
"You can order your meal by scanning a QR-Code at your table which is really neat."
"Our meals came out quickly and all together."
"Find a seat, install the app, grab table number and order they’ll do the rest."
Cons:
"You have to order by your mobile phone. It works, but it‘s not everyones choice."
"Bar code ordering didn’t work."
"I have an allergy (celiac), the menu on the app did not allow me to filter and the hard copy menu did not have a code to help filter out options."
"None of the QR codes worked for me so I had to order at the bar."
"App wasn't working, as a solo traveller it's hard to reserve a table and go to the bar to order."
"The app at the airport doesnt work, it shows error message that the payment didnt go through."
"Wasn’t told by any staff that you had to download the menu or order at the bar."
Value for Money
Pros:
"Coffee, tea and hot chocolate, with unlimited refills for £3:25, a bargain!"
"Free refill for coffee."
"Food is not too pricey."
"Very well ran establishment and very friendly staff. I have been to 6 airports in the last month and unfortunately everyone of them is severely over priced. I would like to especially thank this establishment for keeping all the prices very reasonable."
"It's surprisingly quite reasonably priced for being in an airport."
"Very reasonable pricing considering it's within an airport."
"Prices are fair for being in Heathrow."
Cons:
"It is slightly on the pricier side especially for their drinks."
"Well over priced had the smallest portion of chips you have ever seen."
"Very overpriced for what you get. Charged a 20% gratuity to literally only drop the food off."
"Just a shame you have to pay airport prices for such mediocrity."
"Prices are really expensive but that's what you can expect at the airport."
"The prices are sky high as it’s in the airport."
"Prices are massively inflated due to the Heathrow captive market surcharge."
Ambiance
Pros:
"The atmosphere and decor is lovely."
"Although really busy we had no problem with getting a table and food was really quick, hot and nice."
"Close proximity to gates and shops along with an information board for departures ensures you can get your maximum amount of beer time."
"Good News: you can see one of the flight monitor, if you have a good table."
"In The Crown Rivers I felt almost detached from the various noises of the airport."
"Wonderful atmosphere of a softly lit pub."
"Great place to stop for a familiar bite to eat and a drink during a layover after a long haul flight."
Cons:
"Minus one star for the ropes between each till, corralling the customer into queuing in file at a pub, which has never been acceptable and never will be."
"They have a captive audience. Very busy. Very slow. Odd set up."
"Tables are a bit cramped together, but I guess needs must in a busy location."
"I appreciate it’s an airport Whetherspoons so atmosphere will score low but the effort in presentation was rubbish."
"A crowded and busy layout with not much room between tables."
"This place is a bit sad if you are there for more than a drink."
"Just your usual Wetherspoons, perhaps a little more cramped than usual."