The Moon Under Water - JD Wetherspoon Reviews Summary

Atmosphere & Ambience

Pros:

• "Atmosphere great, friendly staff, warm and welcoming."
• "Very warm, friendly atmosphere."
• "A great friendly place, for a comfortable, relaxing, safe, day out."
• "Little gem of a pub. Lovely atmosphere, the staff were very friendly & attentive, nothing was too much trouble."
• "Good atmosphere and cosy cubicles along one wall."
• "The atmosphere was really good no OTT music, real friendly & good customer service too."
• "It's friendly enough, perfect for the stadium if you're going to a match or gig."

Cons:

• "Dark, dingy and warn out inside, and it just felt little claustrophobic when I entered first thing in the morning."
• "Very neglected pub, with a gloomy and dull environment."
• "It's a deep space that can be a bit stuffy at times."
• "The main downside was the smell; there was a strong smell of urine in the pub."
• "Shameful service, I was left out in the pouring rain at 10:30 thinking they closed at midnight."

Service & Staff

Pros:

• "The bar manager's energy is really amazing and I witnessed all the staffs do recognised the guests by name."
• "The staff are brilliant. Always happy and helpful."
• "Friendly efficient staff."
• "The staffs are extremely welcoming and they do acknowledge you within less then a minute."
• "The staff are all friendly and attentive, dirty plates and glasses are quickly cleared."
• "Staff were friendly and efficient and customers seemed to be local and contributed to the atmosphere."
• "The staff are really quick and friendly even when under pressure."

Cons:

• "Oldest bar maid this evening was well rude."
• "The staff are not that friendly or helpful."
• "Order 2 cocktail, one Woo Woo and one Mojito, Woo Woo came like a simple juice and Mojito was just disgusting with dead mint leaf, waiter quite rude."
• "Then they refused to sell beer for my dad."
• "The Young barman dark hair beard needs training in manners. Clearly in the wrong job."
• "Daniel is the worst waiter we have ever come across. Very rude and condescending."
• "Zach or jack was Serving us very indecently. Maybe he doesn’t like to serve customers other than English."

Food & Drinks

Pros:

• "The food was amazing."
• "Food was delicious & hot."
• "Food portion is great and chicken wings taste heavenly."
• "The food although the same as all wetherspoons. Is cooked much better here and the staff always check everything is ok."
• "Good fish and chips with a choice of mushy or garden peas( mushy obvs as I'm from the North) and a substantial plate of gammon egg and chips."
• "Food is always on point, very tasty, full of flavour and delivered hot."
• "The food was served quickly and very tasty."

Cons:

• "The food quality standards have seriously dropped over the last few months."
• "Lately, i’m being served the tiniest, driest, flattest mushrooms and tomatoes i’ve ever seen."
• "Ordered a Mushroom Benedict, the poached eggs were overcooked."
• "Totally over cooked and inedible mixed grill."
• "Will not be ordering eggs from here ever again. Said at the bar 2 runny eggs when ordering my breakfast but the eggs came all smashed up and they still feel it's ok to serve it like that."
• "They brought incorrect food for some members of our party (eg. cooked gammon rather than ham) as they had run out of things."
• "Mixed grill looked like it had been under the hot lights for an hour. Dry and very over cooked and there were several items missing from it."

Value & Pricing

Pros:

• "Inexpensive, friendly and a decent pint of Guinness. Thank goodness for Wetherspoons."
• "Always amazed at the price compared to other bars."
• "Remarkably cheap drinks especially the ones on special offer."
• "Nothing really astonishing. Just a standard pub but when you get a good dish of fish & chips and a pint of beer for just 11 gpb you cannot but give top rating."
• "Great value breakfast as usual from weatherspoon's."
• "It's a bargain at under £20 for two with a drink."
• "Wine by the bottle is cheap enough to share without breaking the bank."

Cons:

• "Price is a bit steep for the food you end up with, that's not to say it's not good it's just I've had more for less in other places which has also seemed a little more freshly cooked than this food."
• "Fly infested pub, had to get a refund as known issues with flies became unbearable whilst trying to eat."

Cleanliness & Maintenance

Pros:

• "There is a rotating selection of real ales, very clean tables and chairs and a well kept seated garden area."
• "The toilets are nice and clean."
• "Tidy place."
• "The space are so clean and tidy."
• "Toilets were clean and in good condition."

Cons:

• "A negative point is the less than attractive beer garden, that is more a smokers' area."
• "However, I noticed lots of fruit flies on the menus on the tables for 3 days running."
• "And my major issue is the corridor leading to the toilets constantly smells of urine on the rug please do something about it."
• "The interior looks well worn and dated, could do with a full make over with wallpaper/paint peeling off the ceiling."
• "Suffice to say that the ladies toilets were completely out of order and in the men's, both cubicles were out of order."