The London's Pride, Heathrow Airport - Terminal 2 Reviews Summary

Service

Pros:

• "Staff is really nice and as attentive as she could be."
• "Had a warm and friendly reception at the entrance."
• "Service and attitude excellent."
• "Special shout out to Purva and Brinda."
• "The staff is welcoming and attentive."
• "The one staff member serving saved the experience and was great."
• "Purva provided really great service right from the start - cheerful, fast and generally very helpful."

Cons:

• "It's not clear that there is actually no table service."
• "Our table was dirty even after he 'cleaned' it."
• "Management really needs work and service, many customers left frustrated and upset across the 1.5 hours we were there."
• "Super slow service. 10 minutes to get anyone to the table. Then another 15 minutes to get the drinks."
• "The waiter completely deserted us too (had to flag down another waiter to pay)."
• "The manager and most employees were very slow, on their phone and talking with one another."
• "It was very difficult to get the attention of a waiter / waitress."

Food Quality

Pros:

• "Food is fine, service was quick."
• "Good price. Keep up, lovely people!! See you next time."
• "And great beers, good food too."
• "The Drinks were amazing we had one of the Flight club drinks and they go together so well and the Eggs Benedict was heavenly."
• "Food was surprisingly good, well above expectation as so often airport food is poor."
• "Very good service and a phenomenal full English, best airport food I’ve had, nice pint too."
• "Food was delicious and despite 15 min wait mentioned the food came out every quickly, it was a perfect temperature and perfect balance of flavours."

Cons:

• "I was disappointed they had run out of Guinness."
• "The food was way too expensive for what you get. Go somewhere else."
• "The vegan sausage was a vegetable patty that was nothing like a sausage. Strange acidic flavour and greasy."
• "Food speed was slow though with quite small portion sizes."
• "Horrible breakfast. Avoid if can. Hard boiled poached eggs which they charge for 25$, watered “fresh” orange juice."
• "The food is bad quality and not as 'fancy' or 'unique' as described on the menu."
• "Food tastes like from microwave, lamb kofta so chewy I left half of it on the plate, fish tacos dried from frozen, not even hot."

Atmosphere

Pros:

• "Loved the relaxed pub atmosphere with soft comfy chairs."
• "Busy but not loud."
• "Chill vibes and didn’t feel loud even compared to the Plaza Lounge."
• "Looking forward to my next experience with 'London's Pride'."
• "A good pint of ale before I head for Asia, where they have no idea on how to make decent beer."
• "All very tasty."
• "It's a really nice space, has a relaxed kind of atmosphere even when it's busy."

Cons:

• "This place clearly relies on having the Monopoly of being one of a handful of restaurants in Terminal 2 Departures, where they have no interest in offering good service or produce to their customers."
• "Comfy chairs but tables and menus were sticky and dirty."
• "It is very dirty there, will smelling tables (to beer) and small pieces of old food below the tables."
• "Absolutely shocking food, service and arrogance."
• "This place looks good but is badly run. Avoid."
• "The Red Pepper Hummus was possibly a health code violation."
• "TLDR : Horrific food."

Price

Pros:

• "£25 for nibbles, starter and a main, not 3 bad."
• "Prices were okay for an airport (£ 2,75 for tea and same for the side)."
• "The prices are ok, considering that prices are usually higher at airports."
• "Reasonable prices too."
• "Well priced for good quality food in the airport."

Cons:

• "The food was way too expensive for what you get. Go somewhere else."
• "Prices in airports is always slightly overpriced."
• "Found the prices to be quite high, especially when the service was so poor. No cutlery, no napkins, half a pot of tea - barely filled the cup, dirty table."
• "They still grate with me however and £16 for a full English breakfast is a bit much."
• "However, it's worth noting that our bill tallied up to 30 pounds, making it a relatively pricey option for pre-prepared fare."
• "Certainly the most expensive breakfast I've ever had."
• "The prices are also pretty unreasonable. £3.50 for a single slice of toast!"