Prince of Wales Reviews Summary

Service

Pros:

• "The service was good, but a bit slow."
• "Wilson, my waiter, was lovely. Very attentive and polite."
• "The service was excellent there was a group of 6 of us and despite them being busy they made room for us to be together."
• "Service was great, good came super fast."
• "Service was good, but not all of us are rushing to catch a flight."
• "Good service, terrible food. The burger was dry and over cooked, the bacon was dry and the cheese was the worst ever."
• "Service was a bit complicated, as only some staff members would take food orders."
• "The staff wouldn’t let us put our shopping bag on the bench next to us."

Cons:

• "Extremely poor service - servers were rude and uncooperative."
• "Really unhelpful staff and very disappointing since our visits to other terminals have been perfect."
• "Service was absolutely terrible! From the very beginning there was a lady standing near the waiting area but we were ignored."
• "Terrible service. 5 people were seated around me after I arrived. My menu was closed at the edge of the table."
• "Very poor service the breakfast was cold, the sausage was dry, the whole thing looked like it had been prepared and kept for a while."
• "Service was appalling. Had to call staff to ask for a seat, call them to order and again to get the bill."
• "The problem with airport bars is that they have a captive audience. It's not a great pub but you're bound to end up here. The service wasn't good."
• "Staff are very slow. Waited to give my order for too long. Waited for my drink for too long."

Food Quality

Pros:

• "The food was excellent. I enjoyed the fish and chips. The fish was lightly battered and flavorful."
• "Johnny service was excellent. He catered to my gluten free requirement. Chicken curry was delicious."
• "Ordered fish and chips and apple/elderflower juice. EXCELLENT BEER BATTERED FISH (one of the best I've had ever - crispy, flakey, moist)."
• "Food arrived quickly and Wilson, our server, made sure we had everything we needed before our long flight!"
• "Was craving for fish and chips. And it was worth it!!! Been there asi had an hour before my flight and it was a good decision."
• "We had our last dinner here before flying out of England and honestly, it was SO GOOD. We're vegetarian and got the veg mahkani curry and the veg pie with mash and they were both 10/10."
• "Great food & speedy service. Wilson, in particular, was outstanding."
• "Food was fast (which is good for an airport) and the server (Jonny) was amazing no messing around with unnecessary questions and understood the time conditions, food was also good and filling would recommend this place if u need a quick meal before boarding in terminal 4."

Cons:

• "Frozen food tastes better. Ingredients not fresh. Food tasted like it has been in the warmer since the morning."
• "Had the ham and cheese melt which was good. Fries good. Gravy, not good - gelatinous. Shared a sticky toffee pudding for dessert and it was pretty terrible. Did not finish."
• "The restaurant forgot to deliver our food. After 30 minutes of waiting they acknowledged it."
• "Very bad service. We ordered: 1. Halloumi. Very good 5 of 5 2. Fish and chips. Fish very oily and chips stale. 2 of 5 3. Cesar salad. Vegetable was fresh but no Cesar dressing at all."
• "Food & coffee was pretty good but this review is about the server, Wilson. He was excellent for me, but what makes this was watching him serve families with young kids and watching him take care of them - filling their water bottles etc."
• "Service was great, good came super fast. Beer selection was pretty decent as well. Quality of the food - probably as a result of it being so quick to serve - was pretty poor though."
• "We ordered a spicy chicken burger for my husband. Food didn't turn up for over half an hour and then we were told to wait for 5-10 minutes more only to be presented with a cold stale burger."
• "Food was ok, this terminal does not have proper restaurants. Staff was slow, only one guy was doing his job."

Atmosphere and Ambiance

Pros:

• "Decent and lively pub in Heathrow T4. The staff are nice and efficient and if you are eating there is a relatively good menu serving general pub fare."
• "The Prince of Wales is an outstanding place to eat and relax at."
• "Very nice place. Small and compact and quite efficient."
• "It’s not always easy to maintain a smile at 6:00 in the morning. Mr. Wilson is an epitome of a good employee."
• "London Heathrow Terminal 4 location. Decent tasting breakfast. Overpriced but it's in an airport."
• "We found Raj the manager very helpful and respectful. A very good front if house representative."
• "Nice and friendly staff, very attentive. Was here for breakfast before our flight."
• "Fast service. Unfortunately my chicken wings were too dry so I sent them back. Unfortunate as the food I saw other guests enjoy looked good."

Cons:

• "Came for something to eat before our flight, waited at the desk, unsure whether to just sit or wait to be seated. NO SIGNAGE at the front desk to tell customers what to do."
• "Service was great, good came super fast. Beer selection was pretty decent as well. Quality of the food - probably as a result of it being so quick to serve - was pretty poor though. Fish and chips probably the best of what we had."
• "Let's start with the good stuff, it's a cozy and clean place. However, the food was a huge disappointment."
• "Came here for breakfast due to early morning flight. Not many options in terminal 4, didn't fancy Costa nor pret so came here. Staff friendly enough. There were a few tables of people yet they insisted we sit at particular squashed tables."
• "The staff wouldn’t let us put our shopping bag on the bench next to us. Despite other customers having bags on chairs we were told it’s not allowed and we had to put it on the floor, very rude!"
• "Staff turn up in dribs and drabs whilst finally opening their doors at 06.12 am. Large queues outside with staff allowing 2 tables of people in with everyone else queuing outside. Now 6.26 and 8 people have been allowed in."
• "Pub was half full, with tables free. We walked in. Front of staff woman chased over to us and said very rudely 'you can't just walk in, join the line, it will be a long wait'... Line had one person. And so many free tables which she wasn't filling!!!! So we left and went elsewhere!"
• "Considering it's at an airport where service and food quality can be a problem this place is a stand out. Great service and very good food and cheaper than anything I found in town. Can't fault the place and will definitely come here next time I'm flying."