Escape Play Ltd Reviews Summary

Play Area and Facilities

Pros:

• "Large place for children to play at their leisure from young ages to 12+ in a secure environment."
• "Fantastic place for all ages kids around the age of play centres, lovely baby play area and all very well sectioned off from loads of running little feet."
• "Such a fantastic play area! Go karts for a pound and you get quite a while on them!"
• "Overall the best I've seen in the region and happy to pay the £4.50 entrance fee (grown ups free)!"
• "They operate a limit on the amount of children on the premises so it's never overcrowded."
• "The play areas were clean and the staff were very helpful and constantly cleaning and wiping down and clearing the tables."
• "Big play area over 3 levels for over 5s and a little area for under 4s."

Cons:

• "Long wait to get in, no clean seating areas, even longer waits for refreshments."
• "The 'go-karts' which seem to be a bit of a pay as you go thing are always closed."
• "All in all in need Of a major revamp!"
• "Extremely run down ( Feb 16) overpriced for food n drinks, dirty tables, littered side tables with food trays waiting to be collected, dirty floors, ripped seating!"
• "The football pitch had been taken over by a father refusing entry to my children as they were playing a private match."
• "The floor hadn't seen a hover for at least a week."
• "A lot of things were damaged or didn't work too."

Staff and Customer Service

Pros:

• "Sarah the supervisor (I think) went the extra mile and rang mummy at night time to see how she was."
• "The staff seemed good and helpful."
• "Staff were friendly."
• "Excellent customer service from start to finish."
• "The staff are very friendly and helpful."
• "Staff always around to help and clear up tables. Very friendly."
• "The staff were friendly and polite."

Cons:

• "Staff just stood around doing nothing for the remaining two hours."
• "Extremely unwelcoming, closes the cafe an hour early."
• "Very unclean. Baby part is disgusting."
• "Great customer service (sarcastic)."
• "Another staff member (young girl) was extremely moody and quite rude to us when I asked for help."
• "The staff cannot cope when it’s busy."
• "The place is run by inexperienced young employees with no customer service training."

Food and Refreshments

Pros:

• "Food quick and very nice, children loved it."
• "The food was all cooked to order and arrived at our table nice and hot."
• "Decent food and drinks at affordable prices - not like some play areas that just over charge you for a coffee!"

Cons:

• "The peas were hard and the chips were hard and undercooked."
• "Unfortunately our £15.99 Pizza deal felt like I should have just gone to a frozen shop which would have cost me only £5."
• "When it came it was unedible, wouldn't of given it to my dog it was so terrible."
• "Food very expensive for what it is, burnt chips and raw onion rings never gave any cutlery either."
• "Food arrived bland and undercooked."
• "The food is gross. It took forever to come out and it was nearly empty."
• "Food was disgusting overpriced and poorly cooked."

Value and Pricing

Pros:

• "It's only £5.50 and ya get approximately 2 hours, only children pay, there's no charge for any amount of adults."
• "Great value for money, well equipped play centre for kids."
• "All in all a good 2 hours n value for money..n good enjoyment."

Cons:

• "Very expensive I emailed them this two days ago and had no reply!!"
• "What I don't agree with that adults accompanying children also have to pay admission."
• "I ordered a coffee which was over priced as it tasted like your bog standard instant coffee."
• "At £1.15 per mini fruit shoot its quite a rip off."
• "Prices get higher Everytime I go!"
• "I thought it was expensive when we last came and now they have put the prices up even higher."
• "It's a lot more expensive than other play centres and don't justify the cost of it as literally everything comes with an extra charge that's not included with the admission."

Cleanliness and Maintenance

Pros:

• "Toilets were clean and nice."
• "Toilets clean - always a good sign."
• "Clean, tidy, nice toilets, a range of food and drink options."

Cons:

• "The place was filthy!"
• "Very unclean. Baby part is disgusting."
• "The place had a musty smell."
• "The toilets were grubby as was the baby changing facility."
• "This one is by far the grubbiest one we've ever been to."
• "The play zones appeared quite grubby with very dusty frames and untidy areas around the sides."
• "No sanitiser on entering or leaving so poor for covid."