The Jelly Lounge Reviews Summary

Temperature and Comfort

Pros:

• "We had a lovely lunch too! Would definitely recommend."
• "The roast was enormous and perfectly cooked, kids menus were varied and staff are extremely friendly."

Cons:

• "The softplay felt cold ❄️ My toddler didn't want to play in the cold, it felt warmer in the playground in the park."
• "It was freezing cold, so the lady finally switched the heating on.."

Staff and Customer Service

Pros:

• "Staff members are very polite and provide good services to the customer."
• "The staff were very friendly and made it a great experience for us."

Cons:

• "The staff unwilling to refund the tickets (they were polite though)."
• "The member of staff did nothing to fix this and in fact kicked out another mum and child who were clearly harassed by these group of women."

Food Quality and Options

Pros:

• "I ordered cheese omelet that was scrumptious."
• "Food was honestly really delicious (cheese and chicken wrap and the chips were lovely!) and great coffee too."

Cons:

• "Expensive and cold coffee. A pack of 2 biscuits £2."
• "Food portions were ridiculously stingy at £25 a head per child."

Pricing and Value

Pros:

• "Prices very fair in my opinion."
• "For two adults and two toddlers (three adult meals-kids sharing one) the whole hour and a half set me back 73£. Mad. Will not be going back."

Cons:

• "Daylight robbery! Just a warning to anyone going here the prices are, in my opinion, extremely steep for what you get."
• "Charging parent to sit down £2 in the soft play area is a daylight robbery."

Cleanliness and Maintenance

Pros:

• "And it’s the cleanest soft play I’ve ever been to."
• "The soft play is lots of fun and it is clean. Toilets were very clean."

Cons:

• "It also feels outrageous that you have to pay full price from 5 months when they will most likely just sit with you."
• "The place was not busy when I went however still had to wait for my food and when it did arrive items were missing."