Flip Out Chester Reviews Summary

Customer Service

Pros:

• "We were very well looked after by Paddy who was on hand to ensure everything went smoothly."
• "Staff very friendly especially the lad who was on the go-carts this morning at 10am very clear instructions for the children to follow."
• "Staff are amazingly frugal and helpful."
• "Took my grandson today first time on the roller rink have to say the staff were fantastic with the kids checking they had been before if not helping them and giving them confidence."
• "Staff made sure the kids had a great time with interactive games as well."
• "The team were friendly, helpful and very professional."
• "Staff are super friendly, especially the kitchen staff."
• "Vaughan was a great party host, really looked after us well."

Cons:

• "The supervisor and manager, Clayton from the receipt, couldn't be less interested or empathetic."
• "Expensive for what it is, staff look bored but kids had fun which was priceless."
• "What a complete scum of a girl!!!!"
• "I don't feel like staff have any idea how to deal with this type of customer."
• "Only negative cafe could do with a bit of organising meals going to wrong table when busy....not always staff fault customers moving don't help."
• "The only thing was that we queued to get on the go carts for 10mins when the guy running them told us it's the last go."
• "I witnessed a boy receive a right hook, and the staff had no clue how to deal with it."
• "Wouldn't allow an autistic 5 year old to bounce on trampolines sensibly with father or mothers to bounce with their toddlers."

Facilities and Equipment

Pros:

• "Absolutely amazing value for money."
• "Accommodated 92 of us for an end of term Scouting get together without a problem!"
• "Cracking deal at £9.50 a month subscription."
• "This is a huge hangar converted to a trampoline park with great wall art and nice tunes playing all the time."
• "Brilliant set up. Kids had an absolute blast. Staff all very attentive."
• "Kids enjoyed trampoline and had great time, but paid£5 each for 6 kids to have unlimited slushies."
• "Even includes an arcade! We went for a party but my son got upset and we had to go."
• "The kids had a fantastic time on the various arenas and activities."

Cons:

• "Very cold if you are waiting for the child for 2 hours, you will be freezing even the coffee won't help you."
• "Place a bit dated and run down now so we will return but they need to update with a lick of paint and some maintenance on lockers etc."
• "We came to the Halloween event on Saturday night. Can't say we were impressed with what was put on for this."
• "Really disappointing experience unfortunately. We pre booked online but had to join a really long queue to get in which meant we lost 15 mins of our session."
• "They have removed the softplay area even if online they have pictures of it."
• "No ice available if people get injured. They also empty the foam pit at 9pm and don't tell people that pay to go in for the last hour."
• "A lot of fun, got very sweaty. Free parking too. Some of the activities were not in use when we visited but still plenty to do."
• "Loads of activities for the kids, including plenty of trampolines, go carts, lazer quest and more."