Haidilao Hotpot London Reviews Summary

Food Quality

Pros:

• "The hotpot is amazing."
• "Especially enjoyed signature mashed shrimp."
• "The meat was very good and we loved the self service dipping sauce station!"
• "The selection of ingredients was impressive, with a wide variety of fresh vegetables, meats, and seafood to choose from."
• "The variety of dishes was impressive, and each one was delicious, especially the signature hot pot."
• "Everything was very tasty and the waiter had many good recommendations."
• "The seafood and meat platter was very aesthetic and tasty."
• "Flavor is very strong! If you are spicy lover don’t miss this!"

Cons:

• "The variety of food there is significantly better, especially the dessert selection."
• "The chicken soup was oily, the pig stomach soup was too pepperish."
• "Tom Yum soup was quite tasteless."
• "The fried pork was also not good on this visit."
• "I felt really limited on choice."
• "Not their fault, but I really felt like I was eating phlegm like noodles in a broth of vomit."

Service

Pros:

• "Kusmita was very attentive and offered nice treats!"
• "Mango’s suggestions for dishes and hotpot base were spot-on, perfectly aligning with our taste preferences."
• "Nicole who was very kind and welcoming!"
• "I recently had the pleasure of dining at Haidilao Hotpot in the O2 London, and I must say it was an outstanding experience from start to finish!"
• "What made our visit truly exceptional was the service provided by our waiter, Xiang Li."
• "Waiter was incredibly friendly and regularly came by to top up drinks and ask if we needed anything."
• "They helped us handle the foods, proactively asked if anything they can help you make our meal better."
• "Her attention to detail, warm personality, and quick response to our requests made our meal extremely enjoyable."

Cons:

• "The staff was not often seen and we had to stand up and wave for attention a few times."
• "I told the female staff to add an extra plate of kurobuta ham (pork), she didn’t do it."
• "We waited for more than an hour."
• "No one offered us apron, hair band, toy for children."
• "We didn’t have time to have last order."
• "I have been Haidilao in China, Taiwan, as this branch was new opened, there was a lot of things need to improve."
• "The waiting time was too long. We had a table after 8 pm, everything was in rush."

Ambiance

Pros:

• "The dining environment is clean and comfortable."
• "The atmosphere was vibrant and inviting, making it an ideal place for gatherings with friends and family."
• "The restaurant's ambiance was welcoming and cozy, making us feel right at home."
• "The seats are really nice and spacious."
• "The atmosphere was so authentic."

Cons:

• "The ambiance at the O2 branch is great. In addition to the food, their service is excellent."
• "The place was very clean and the staff was extremely attentive."
• "The atmosphere was relaxing and had energy to it."