Blue Cross animal hospital, Victoria Reviews Summary

Staff and Service

Pros:

• "Lovely staff. Always put your pets first."
• "The staff are all so caring here."
• "So efficient and well organised in difficult Virus dominated circumstances!"
• "Everything was explained to me step by step and preliminary treatment was given efficiently."
• "She was very helpful, explaining things to me and when I asked her the same thing more than once she was very patient and understanding."
• "The staff are so welcoming and they treat my cat very well."
• "The staff right from reception to vet are so kind."

Cons:

• "Standard (mainly vet student) treatment however staff aren't helpful and are slightly obnoxious."
• "I am furious because I have tried to call 3 times, each time getting terminated after varying lengths of time spent holding on."
• "Whichever woman that was that I spoke to on the phone was horribly rude and acting like I had purposely put the cat in pain?"
• "Not a lot of love and care coming from her."
• "Worst staff ever at the dispensary, she literally made me feel like dirt and humiliated me."
• "The Vet staff are incredible but the admin staff on the phone have reduced me to tears and almost a heart attack all over a £5 bill which they didn’t tell me about when I visited."
• "Alot of staff lack people skills which is quite worrying as its an animal hospital."

Cost and Donations

Pros:

• "It's contribution based, you leave what you can but the dispensary nurse wants the full amount or nothing."
• "Please be ready to donate after you see the vet or after they let your pet come back home with you, they also accept donations by the reception desk AND/OR they have an Amazon Wish List too."
• "It's lovely to give a donation every time u go as remember if we didn't have a place like this for our animals to be treated, it would cost a great deal of money at a local vets for our animal."
• "Their compassion moved me to donate a considerable sum over the counter."
• "Although they do not charge for their services, please pay what you can."
• "They operate on a donations basis so if you can spare a little extra it all goes to a great cause."
• "The vaccination cost I paid was £15 which I think is good! I gave a small donation of £5."

Cons:

• "Dog killers, if you have a staff pitbull or dogs like these races they will ask you to cut their balls if it's a Male just to take care of him."
• "If your cat is sick try taking it to a private vet. Even if your cat has a cold this place will say it's the best to put it down."
• "First and last time I am using a charity, such as the Blue Cross. Huge difference compared o a reputable private clinic."
• "Real charities don’t deny services to animals needs, only fake ones do."
• "This Blue cross reception holding huge smile in the beginning, just looking to kill your pet!"
• "If your dog has cancer take him to private vet because these guys will give him no chances and kill him."
• "Misinformation and long waits are all that are available they should stop stealing money from charities that actually do charity."

Facility and Accessibility

Pros:

• "Absolutely amazing staff very caring, clean, friendly environment."
• "This wonderful animal hospital is for those receiving some kind of benefits."
• "The staff are excellent, the facilities are state-of-the-art."
• "Been coming here for a number of year. Staff always helpful and vets are well trained in their jobs and always prescribed the right medicine if needed."
• "They took him in as an emergency patient and did all they could for my baby."
• "The staff from the reception desk right through the Hospital was very professional, friendly and great towards myself and my kitten."
• "Facilities are pretty typical, has toilets and water in the waiting rooms as well as a quieter children's area."

Cons:

• "Blue Cross is a hospital and when you call it has the option to talk to someone if in an 'emergency' but whenever I call they never pick up!"
• "If it were possible to leave a zero star rating that's what they would get, they only answer the phone twice a week and are rude when they do."
• "I think the place could do with a revamp on floors, walls and so on."
• "But their treatment room was filthy with animals hair. They are too busy to wipe the treatment table/surface."
• "Potentially needs some HR support/training and people skills development."
• "Vets great 😁but found reception staff communication skills lacking on the reception desk taking a while to come out when people are waiting and via phone."
• "Also reception is often empty so people have to wait for ages."