Alice House West Hampstead Reviews Summary

Staff and Service

Pros:

• "The staff were very friendly and the food was delicious."
• "Both staff members that I spoke to were extremely friendly."
• "Joanni made us feel welcome from the start and the whole team were very attentive."
• "The atmosphere was vibrant and staff friendly."
• "Friendly staff and quick service."
• "The staff could not have been more friendly & accommodating!"
• "The staff especially Emma and Tony were very attentive."

Cons:

• "Was not too impressed that they added £4 gratuity to the bill without asking."
• "Good spot to have a drink unless you are not intimidated by the pushy waiters."
• "Bad management, really disconnected from their guests without any idea of customer service."
• "The manager was extremely unhelpful, irrational and unfair."
• "The management was terrible and customer service was poor."
• "Really poor experience here, specifically with Jan the barman."
• "Karolina our waitress was hopeless."

Food and Drinks

Pros:

• "The food was delicious."
• "We enjoyed our food and drinks."
• "The fried chicken is excellent, so the padron peppers and the fried courgette."
• "Also the barman made a very good amaretto sour."
• "The food was unbelievable & extremely generous!"
• "Food was tasty."
• "Had the Sunday roast and it was great."

Cons:

• "Half a chicken on the menu, was only a breast."
• "The pudding myself and 2 others had, was awful, it had a disgusting grainy texture, it really tasted horrible."
• "The fry-up wasn't worth it unfortunately - it cost £14 and only came with 1 thin slice of sourdough and 1 sausage."
• "The menu is somewhat limited."
• "The English Breakfast which comes in at £9.50 used to be mouthwatering... Having been there today however, it was all very bland."
• "The chicken was white and pink simply still not cooked properly."
• "Everything on my plate - seabass fillet, fried potatoes, griddled courgettes and tomatoes - was over cooked and oily."

Ambience and Atmosphere

Pros:

• "A great pub!!! Easy to access & ample parking on the side street."
• "Superb atmosphere, wooden outside seating is great!"
• "Music choice on point, not a bad song all evening and also at the perfect volume."
• "Love the terrace in the good weather, a great all round local."
• "The cosy atmosphere was really lovely."
• "Great ambience and lovely friendly service."
• "Amazing atmosphere for a night out."

Cons:

• "It was pouring rain outside and really cold inside."
• "It's a real shame because when they're good they're very good but when they're bad they're awful."
• "The quiet music made it hard to party."
• "We had 2 different roast yesterday beef and veg option and the roasts where disappointing."
• "The music can be loud sometimes."
• "The service was incredibly slow. Painfully so."
• "The cauliflower cheese was like cement."

Management and Customer Service

Pros:

• "Really impressed with how they handled a potential cock up, and turned the evening round!"
• "The manager who unfortunately I can’t remember the name of was just wonderful, she was helpful and accommodating."
• "The staff was really communicative and accommodating leading up to the day."
• "We were treated so well, we had our own barman Andrea who was fantastic!"
• "Special thanks to Nadia for being so quick and answering all the questions we had."
• "Lovely service with a smile from the NZ lady behind the bar."
• "Thanks Matty you're the best!"

Cons:

• "What had happen to the old Alice House! Old management was something else!"
• "The manager on the other side was nothing but rude towards everyone from our group as well as my language skills in particular as already mentioned."
• "Xenophobic behaviors like these should not be tolerated in our times."
• "She verbally abused us because we had the ‘audacity’ to complain about the fact that 2 out of the 2 microphones were not working for the karaoke whilst 3 out of 4 speakers were defective."
• "The speakers did not work, and we later found out that the venue were aware of this before our event but failed to let us know."
• "At no point did she check for allergies and all she could manage was taking off service and not apologising at any point!"
• "If you are booking a private event, definitely avoid. If things go wrong, the manager is not willing to help."

Value and Pricing

Pros:

• "The food was very tasty and price was reasonable for the area."
• "Not a huge menu but what was there was delicious & reasonably priced."
• "Good choice of drinks and beers."
• "Also great craft beers."
• "Reasonably priced drinks, good selection of wine."
• "Satisfying portions, tasty food."
• "Clean restrooms."

Cons:

• "The only flaw is that it's overpriced."
• "Wine is expensive; they only serve 125ml or 175ml."
• "The food is too greasy and it doesn't taste well."
• "The soft drinks were weak and had no fizz."
• "The meals were below par."
• "The service was incredibly slow. Painfully so."
• "The cauliflower cheese was like cement."