Saravanaa Bhavan Reviews Summary

Customer Service

Pros:

• "Service from Bindiya was good. She took our order, she helped us in choosing food and all those dishes were mouth watering."
• "Manager Shanthanu is always attentive and helpful."
• "Staff is very friendly especially the older ladies..motherly figures!!"
• "Staff were pleasant enough during the seating and food ordering phase and were really attentive to make sure we were happy."
• "All the staff are friendly and attentive, but we have been particularly delighted with the service provided by Rankit."
• "The waiter and staff is also friendly enough to help and guide."
• "Staff were very friendly, polite, and were working very hard to fulfil everyone’s request & requirements."

Cons:

• "Always it is the worst customer service, after directing us to sit for about 15mins and still nobody will bother to serve until unless we find someone and ask for it."
• "So poor service!"
• "Yesterday disappointed on service, for second time when I asked to a same lady to give us container for starter to take away so we have enough room on dinning to eat, as we awaiting for mains & plates as well; her replies DON'T WORRY IL GIVE IT BEFORE YOU GO’ when I explained her she just said OK & completely ignored a very first time we heard a response like this in restaurant!"
• "Service average, with the staff looking unenthusiastic most of the time."
• "Horrible customer service -Requested mild sambar and received spicy."
• "Service was quick, but they are very busy and not very attentive."
• "Very poor customer service. I would give 0 rating."

Food Quality

Pros:

• "All the food was quite mediocre at best."
• "The food was extremely tasty, but slightly on the spicy side."
• "Ordered paper dosa, uttapam, schewan fried rice - the food was delicious although I found white chutney was a bit sour."
• "I really love how they maintain the authenticity in every South Indian food option they have."
• "They serve best the best Indian cuisine."
• "The food was fresh and tasty. There were ample choices in the menu."
• "The dosais and chutneys are fab..the coffee..vada everything absolutely delicious."

Cons:

• "Pathetic experience. The food was Cold. Served 30 min late."
• "The quantity and service is horrible."
• "Paper dosa - totally soggy - had to send back."
• "They are getting inconsistent in their quality. That's a bit disappointing."
• "This people don’t respect religious beliefs. I ordered Jain food and all items had onion in it."
• "Food is good and value for money."
• "Food was very good but take away service was worst."

Ambience & Atmosphere

Pros:

• "I loved it. They place can be quite noisy but that's Indian thing so I personally don't mind that..."
• "Recently they have refurbished the restaurant during lockdown and the restaurant looks spacious and bright."
• "The place is clean and has a great atmosphere, I felt I was in India:)"
• "The atmosphere was brilliant - we sat there as we waited for our take away."
• "Atmosphere: Electric. For a Tuesday evening, it was buzzing with customers when we went."
• "The place is clean and enforces social distancing."
• "It has been refurbished and looks very nice."

Cons:

• "Queue system ... we waited outside in the freezing cold until we received a whatsapp message that place is available."
• "Entering the restaurant there was a queue inside the restaurant in the narrow entrance way making it hard for people to get in or out."
• "Very small space inside restaurant for sit with babies."
• "These days the temperature in the restaurant is so cold that most of us sat with our jackets on and the food gets cold quickly."
• "Once we were in, we saw a slightly cramped restaurant."
• "Tight space and lot of tables chairs and side sofas squeezed into the space."
• "The owner has placed a lot of tables in the restaurant, thus it very difficult to move around or sit comfortably."