Group 1 Borehamwood MINI Reviews Summary

Customer Service

Pros:

• "The service we received from Alice was outstanding from start to end."
• "Amy was great from the call I got the day before to confirming my booking all the way through while my car was in, giving me updates on what was needed and what I would be expecting to pay additionally for and if I was happy with it."
• "Ami delivered a top class professional service as a customer assistant."
• "I am really impressed with the exceptional customer service provided by Diarmuid Vaughan at Mini Borehamwood."
• "Shannen was the most helpful person ever and made all of us feel so comfortable- customer service is clearly a priority for this branch."
• "Great service from booking to collection, Michael in Mini service department kept me well informed throughout the day."
• "Very nice service advisor, Dino who kept in touch throughout from confirmation of appointment until calling to collect."

Cons:

• "The guy who came to check my car was just so unprofessional."
• "Very disappointed about their staff, booked an appointment to check my car and they made me wait but also couldn’t remember about my appointment."
• "Very unprofessional customer service and untrusted employees."
• "Awful customer service. My service booking was for 8am. I have an email to confirm. I arrive to be told they don't open until 8.30."
• "The salesman I was contacting didn’t prepare anything before seeing us."
• "Staff did not seem to know they're own marque."
• "When showing the damage I was met with a very rude, defensive and wholly unhelpful manager, Steve."

Service Quality

Pros:

• "The whole process was easy, fun and stress free."
• "Being offered a complimentary post lockdown car check was much appreciated."
• "The service appears to have been completed well & the car is running nicely."
• "But they did a great job replacing my tyre in a few hours and sent a video of the visual Health check."
• "I was totally satisfied with the service I received from beginning to end and would definitely purchase again from Alice."
• "Great service from Paul purchased my mini off him four years ago and he helped me sort out my re finance again this year."
• "excellent service from Bansri for my 2nd Mini, patience, professionalism and knowledgeable."

Cons:

• "This Spire BMW branch is always creating non existent work."
• "One working day before the MOT they called me to tell me their online booking system had made an error and they were cancelling the appointment."
• "Car had fuel pump replaced under warranty... Was told Leon would call me back, still waiting!"
• "Originally booked service for last week and was cancelled with one days notice because they were too busy."
• "Longest time for an MOT - car went in at 09:45 came out 13:20."
• "I got told to wait for my car to have it’s service and MOT, and that it would be 1 hour 30 minutes. I had to wait 3 and a half hours instead!"
• "Disappointing that drainage channels were not cleared of leaves as part of filter service and mini valet."

Communication

Pros:

• "My experience was excellent from the reminders of my appointment to the unexpected and informative video of the inspection."
• "Follow up email have all the necessary info."
• "Very helpful and friendly. Bought my car over the internet from 330 miles away and all was as described."