Sports and Wellness Hub Reviews Summary

Parking

Pros:

• "If staying at accommodation you can go free."
• "Edit: they have given us a temporary car park which we can use after 5pm which is a step in the right direction."
• "Cryfield village car park is directly opposite and costs £1 to park for a whole day."
• "Free parking for 4 hours when you're a member."

Cons:

• "The parking charges apply 24/7."
• "Very confused parking charges it was advertised we would be paying one price for the event then parking metres all out of use and had to pay on line and discounted price not available."
• "VERY expensive parking even though you are paying to use the facilities."
• "Parking is expensive though."
• "£15 to park as well as the cost of climbing."
• "No cashpoints on site...so had to pay parking via app...which was NOT the same total that the machine was showing."
• "Parking machines were out of order yet still fined £70 by a parking company that makes appeals impossible."

Facilities

Pros:

• "The 'build quality' is very good for all facilities and membership prices are very reasonable."
• "Amazing facilities. Pretty new. You can try quite a lot of sports."
• "Climbing walls, squash courts and other facilities make this the best equipped centre in the area."
• "Clean, organised and welcoming. Great gym with brilliant equipment."
• "Stunning building with amazing facilities."
• "Sports centre has recently been updated with great facilities!"
• "The facilities are always clean and tidy."

Cons:

• "Cleanliness is shocking, seriously. Hairs and dirt all over the showers and changing rooms."
• "The locker rooms are consistently dirty, with showers and urinals that are always dirty, and many lockers are broken."
• "Hair an slimy dirt are lying in the gutters, floor is dirty and slippery, betraying an alarming lack of cleaning and a thriving bacterial environment."
• "Showers don’t drain properly, lots of standing water from everyone who showered before."
• "The whole place - especially the pool, poolside, changing rooms and showers - are really dirty."
• "The facilities, in spite of being open less than two months, are noticeably grubby."
• "Hygiene. Appalling! Hairs everywhere, from shower cubicle to changing cubicle."

Staff & Service

Pros:

• "The climbing staff all seem to be helpful, friendly and approachable but best of all they are hot on safety."
• "The staff are helpful and very friendly."
• "Staff were very friendly and thorough in their induction process without making it too pressured."
• "Now my regular gym/swim place. Staff are nice/friendly."
• "Large swimming pool for real swimming, clean and friendly staff."
• "Great place - friendly staff."
• "The staff are very kind and it's creating real resilience and confidence in my kids (10 and 6)."

Cons:

• "Men’s urinals on 1st floor stink to high heaven."
• "The person working at the reception desk at 08:15 on September 17th, 2023 should receive retraining in speaking to clients."
• "Bad conflict management and very unprofessional treatment."
• "Member of staff not willing to compromise and let me play. Robotic response. No human characteristics."
• "The cleaner is rude and unhelpful."
• "Reception staff useless, took 40 minutes and three of them to finally tell me correctly what needs to be done to register and gain access to the climbing wall."
• "Upon arrival into the climbing area today, we were greeted with aggressiveness from a staff member."

Membership & Pricing

Pros:

• "The charges are high but free for members."
• "Admission is reasonably priced with no charge for membership."
• "Buying a year pass is much more affordable than getting it monthly."
• "Membership prices are very reasonable."

Cons:

• "Price and memberships don't make sense anymore. One example is that the all inclusive membership is not really all inclusive!"
• "Ridiculous pricing for the so-called 'all inclusive' membership that does not include access to climbing facilities after 4pm."
• "Memberships that block climbing at peak times whilst claiming to be 'all inclusive' and charging more than ever."
• "However the membership is expensive being £49 per month."
• "The high cost for membership mean that Warwick sport essentially price out their own students."
• "If they don't do something about the prices I think I'll cancel my membership and go elsewhere."
• "The 'all inclusive membership' is a blatant lie- it only gives you access to the climbing wall during 'non peak' hours."