Jump Inc Bicester Reviews Summary

Facilities and Cleanliness

Pros:

• "Good place for kids birthday parties!"
• "Kids parties that we have attended have all been good too."
• "The girls all had a fabulous time and party food was of a high standard."
• "Great idea to have a dedicated session for little ones."
• "Fantastic experience for my son’s 8th birthday party, our party host Katy/Katie was fabulous."
• "Girls had 2 hours of great fun."
• "This place is very nice, it's not too big and my toddler always has a great time."
• "Tables were pretty much spotless, along with the floors."

Cons:

• "The toilets and catering area not so great (feels like everything is sticky)."
• "Toilets are very very dirty."
• "The only thing that let's it down is the parking. Just not enough of it."
• "Parking is utterly atrocious."
• "One to avoid, treated very badly. Staff (kids) having no control, shouting about."
• "Not as good as when it was rebound revolution."
• "Toilets could do with more attention, as weren't that clean and sinks need maintaining."
• "Waited 30min to get a parking space. Non opened up."

Customer Service and Staff Attitude

Pros:

• "Staff have always been nice, friendly, helpful and accommodating."
• "All the staff were attentive and helpful from the moment we arrived."
• "Staff were great after my step daughter twisted her ankle very supportive."
• "Friendly and helpful staff."
• "Very nice staff. There was one particular young man that went out of his way to give advise to my son."
• "The staff are very friendly."
• "The staff on court are great they show off their tricks!"
• "This place is really really good highly recommended the coffee is really nice too."

Cons:

• "Booking page recommends arriving 20 mins before session... Very poor management."
• "Been here today and whilst the kids had a lot of fun on the trampolines I have to say the cafe needed a bit better service."
• "One to avoid, treated very badly. Staff (kids) having no control, shouting about."
• "Sadly it does leave a bitter taste, especially when you are equally culpable."
• "Very disappointed. We will not be back any time soon."
• "Sadly it does leave a bitter taste, especially when you are equally culpable."
• "Accidents are very likely to happen as the staff are inattentive and not even present in the frantically busy inflatable section."
• "Rude staff ignored my child twice when asking a question."

Pricing and Value for Money

Pros:

• "We have just bought a membership for our son. It's the cost of one admission and you can come as much as you want!"
• "The food even though we didn’t buy any was of a good price."
• "If you can get a group together or work for the NHS, it really brings the price down."
• "We loved the Toddler session 🥳 Not overly busy and got beautifully quiet towards the end of the 2 hour session."
• "Best place for the kids to burn off energy. Staff very friendly and helpful."
• "Great fun for the kids and adults."
• "It's a nice family friendly place and has a place where adults can chill while the children go and bounce."
• "Visited with friends and 4 kids aged 4-7 years. Under 5s need an accompanying adult, which is chargeable but combined price for adult and child is £6.50."

Cons:

• "Attened today with my niece, nephew and my daughter. £17 each bit expensive."
• "Terrible for under 5s now. Used to be free for an adult to with their under 5s. Now you have to pay to go in with them, so minimum price for an under 5 is £20."
• "I think my 3 year old had the best of his life so far! My only gripe is the bouncy castle area in the corner, the entrance is extremely dangerous."
• "Lockers could be bigger, can barely fit my size 11s in them let alone kids too (shoes, not kids themselves) and coats etc."
• "Be prepared to pay through the nose for everything. And everything comes with a deposit - even £5 for the bit of cardboard to put in your car so you don't get a parking ticket."
• "My Wife telephoned to enquire about food as our son is Anaphylactic to egg. The manager on duty was very rude and dismissive."
• "Bounce-tastic fun. We were a very mixed age and ability group and had a great time. You will certainly build up a sweat and an hour is just about right."
• "Great fun, with diverse forms of bouncy entertainment. The hourly rotation is irritating, though - make sure you arrive 15 mins before the round hour, or you'll lose out on time or spend an hour waiting."