AirHop Colchester (formerly Jump Street) Reviews Summary

Staff and Service

Pros:

• "The young man in the cafe and the young man on the front desk were brilliant."
• "Always a hit with the children, although the staff are hit and miss. One lady on the desk was rather unhelpful, the other very much so."
• "It was really well organised and the staff really helpful which allowed the parents to enjoy it too, knowing that you had everything in hand."
• "All the staff were helpful and friendly."
• "Everyone was professional, helpful and most importantly they were all lovely to the kids."
• "Big thank you to all the staff at Jump street, although especially Sian and Amy for their help with my son's birthday party both leading up to the event and on the day."
• "The staff were great and interacted with all 19 children brilliantly."

Cons:

• "The eating areas are not regularly cleaned due to the staff being so busy."
• "Some of the marshalls looked highly disinterested in their jobs."
• "Total rip off ! Young staff with little knowledge on what to do about the situation."
• "Staff were not doing their jobs Correctly, no organising who jumps when on 'The Bag' and 'The Wall'."
• "The children thoroughly enjoyed themselves but us adults were not happy with the lack of organisation and security in the building."
• "Not so impressed with the staff chatting each other up planning there weekends while not watching and having control of dangerous situations."
• "Over zealous staff who watch your every move, who yell at folk to stop doing this and that."

Facilities and Cleanliness

Pros:

• "It's clean and tidy and there are a lot of staff so i felt they were safe."
• "The toilets were the cleanest 'public' toilets I've been into in many years."
• "It was spotlessly clean, the cafe facilities were good and the jump area was really well supervised."
• "In the party room it was clean, there was plenty of space and food was good."
• "Very clean and safe."
• "The venue was clean and tidy and not too overcrowded."
• "All areas seem quite clean and tidy."

Cons:

• "However, the prices feel high for what it is, especially so in the café which has barista prices for machine quality."
• "A very good distraction for the kids, but unsure why customers are to pay an extortionate amount for special socks when certain members of staff are allowed to go on the trampolines in outdoor shoes."
• "Good place for kids to let their energy out. Bad points at caffe/ sitting waiting area upstairs, it is most off time in the mess, dirty tables, rubbish on the floor, girls working in caffe have no interest to clean the place."
• "Ladies toilet had water all over the floor."
• "Many of the lockers had broken locks so had to search for ones that work."
• "There is a bit that is in need of repair or replacement."
• "Then you go in and all but 6 lockers actually work."

Value and Pricing

Pros:

• "Always have a blast here, definitely good value for money."
• "Given how much fun the kids had and the really reasonable cafe price it's worth it!"
• "My partner had lunch in the cafe was a 20 minute wait but tasty & value for money."