Gravity Active Leeds Reviews Summary

Staff Behavior and Service

Pros:

• "The staff got me and my friends checked in promptly!"
• "Staff were attentive and helpful."
• "The lady, who managed the party was AMAZING, helpful, patient, professional and friendly."
• "The staff was very friendly too. Especially one young woman called macy she was very helpful!"
• "Staff are really friendly and try everything possible to help you."
• "Good customer service skills demonstrated."
• "Staff care about child safety."
• "My son is autistic so we also attend the SEN sessions. Staff are always lovely, accommodating and helpful."

Cons:

• "One lady nearby was cross because one of the bouncy castles wasn't working."
• "Staff member called Lucas...was very rude and aggressive, disrespectful."
• "The staff looked miserable."
• "Staff is...... (got nothing nice to say so I will say nothing at all)."
• "The staff are such a mixed bag and the issue with socks seems to change weekly."
• "The staff on the front desk completely ignored us when we arrived."
• "The staff are too busy taking selfies and playing on their phones."
• "Absolutely appalling service from Brook. Staff are rude and shout at customers."

Facility Quality and Cleanliness

Pros:

• "Lockers are free which is practical and there are a large number of trampolines around."
• "The facilities are great, and it’s nice that the café is upstairs with some views over the trampolines."
• "Really nice trampoline park. A bit pricey but it's CLEAN!"
• "The bouncing area was big and had a lot to do."
• "The facilities were great and the park differs from any other trampoline park I’ve been to previously."
• "The place is immaculate, super clean and well maintained."
• "This place is great! We've been first thing in the morning, 9 am, and there was barely anyone there."
• "The place is so neat and cleanly maintained and the staffs are very friendly and helpful."

Cons:

• "The smell of sweat is very strong (an AC could make difference) and when it’s raining you can see the rain coming in some areas."
• "The toilets were filthy, urine all on the floor and all on the seats."
• "The facilities are good. Do better, Gravity!"
• "Some trampolines were dirty."
• "The toilets were disgusting, staff were rude, half of the things were closed."
• "It's filthy, the toilets smell of urine and are filthy, every surface is filthy, radiators, walls, floor, sinks."
• "Filthy toilets filthy torn equipment lazy rude can't be bothered staff."
• "Went to gravity in Kirkstall, and what a let down, it's filthy, the toilets smell of urine and are filthy."

Accessibility and Safety

Pros:

• "Gravity is a great place for children especially birthday parties."
• "Great for people of all ages. But mainly children and toddler."
• "They have a basketball trampoline area and speed game zone trampoline."
• "Complete your disclaimer online before arrival if possible."
• "Parents and Toddler session is a discounted session."
• "Lots of different activities as well as the standard trampolining zone."
• "We went to the toddler session considering the adult is free its a bargain!"
• "Every week we use gravity in Kirkstall to run 2 Autism friendly sessions exclusively for our group."

Cons:

• "The disabled lift is locked and you have to request access to use it."
• "My grandson got injured today resulting in a trip to A and E."
• "The area is completely covered in so parents and guardians can't see what's going on in there."
• "It felt very unsanitary with this incident happening and just overall in general."
• "We had to buy their own socks you can't wear anti-slip ones."
• "This means after one year payment, I had near 270 pounds extra charge in Leeds Gravity."
• "The place was not fully functioning, the upstairs café bar wasn't manned."
• "Our phones, keys, and wallets were left in open lockers which was completely unacceptable."

Value for Money and Pricing

Pros:

• "My son was really happy with his day."
• "Visited here with my girls as treat to start the summer holidays off and they loved it!"
• "The wipeout section wasn't on when we went on a Saturday morning, but was still fun and would return."
• "Would 100% be going back in the near future!"
• "Gravity is such a fun place to visit. As a student I try and find the cheapest places to visit."
• "Super fun, staff was there to look after the most 'dangerous' trampolines. Very nice."
• "What a great day out we had at Gravity today!"
• "We will definitely be returning!"

Cons:

• "The price has increased, the toddlers and kids under 7 paying the same amount as an adult."
• "Definitely not worth the prices, the most shocking trampoline park I've ever been in."
• "Good place but staff is...... 22mins waiting and we were 4th in the queue with 2 tills open."
• "Really bad experience at Gravity in Leeds. Be careful to buy the annual pass."
• "In Leeds there are better options for trampoline parks, without the weird rules."
• "My daughter was told by an assistant, after queuing to do a jump on a platform, that she couldn't jump. 'Your time is up honey'."
• "Not worth the money. Rude inconsiderate staff. And overpriced."
• "Unfortunately, you have to buy orange socks with their logo even if you have your own anti-slip/skid."