The Prince's Head, Richmond Reviews Summary

Service

Pros:

• "The service was amazing and the food was great."
• "Staff were superb and couldn't have been more helpful even with the pub being really busy."
• "They are all very friendly and helpful."
• "The staff are very friendly and helpful."
• "Amazing staff, great pints, incredibly clean and well stocked ladies toilets."
• "With fantastic and friendly staff we were made to feel very welcome on what was a busy International rugby day."
• "Staff were so incredibly kind, attentive, and truly embodied 'the Lasso way.'"

Cons:

• "Unfortunately it's become a grab your money and leave, after the last experience of not so excellent customer service."
• "Decent drinks and food admittedly. HORRIBLE service, however. AVOID!"
• "Whilst the food was tasty the service left a lot to be desired."
• "The bar staff with downward cast eyes had no awareness as to which of the customers should be served next and acted like they would rather not be there."
• "The bar tender was extremely rude and swore as he served me just because he cancel my food order."
• "Only two staff were serving with one doing glasses, I had to wait a long time to be served."
• "Service was so unfriendly."

Atmosphere

Pros:

• "Atmosphere is the selling point here, plenty of seating and alcoves as well as barstools."
• "The soul of Richmond would not be the same without the Prince's Head pub. Unique views on the green, the outdoor tables colour the cobblestone lanes."
• "It's lovely to sit on the green and really busy and buzzy inside!"
• "A great pub, full of enthusiastic drinkers."
• "This place is fantastic! Great atmosphere with history."
• "Scores of people outside with a good atmosphere."
• "It was a casual and relaxed atmosphere."

Cons:

• "The atmosphere for a hispanic/brown looking person wasn’t the great either."
• "I grew up drinking in the Princes Head but last time I was there it was taken over by a screaming and shouting group of Ted Lasso fans."
• "Possibly worse now that the tv tourists are here. Can’t blame them, it’s a great show, but the pub is nothing like the one in the show :)"
• "It can be extremely hard to get a table though."
• "The staff members were seen drinking coffee and having prolonged conversations with each other as opposed to serving customers."
• "Loses 1 star as the gents is tiny and old."
• "The only thing truly special about this place Is the exterior was filming for the pub in Ted Lasso."

Food & Drinks

Pros:

• "The food was great."
• "Highly recommend the Sunday dinner as it is plentiful."
• "The fish and chips were hands down the best I’ve had, and the beer selection was nice as well."
• "One of the best Fish and Chips we have ever had."
• "Seriously, I'm not kidding. The food was excellent."
• "Got the pie of the day which was steak and cabbage. It was delicious."
• "The food was delicious. My husband had the fried haddock and chips. He said it was very fresh and delicious."

Cons:

• "The food was mediocre, but that’s just how all London food has been to be honest."
• "The food on the other hand was not that good, burger was dry, fish and chips was very salty, curry sauce blend."
• "Yorkshire pudding was a overdone, but the rest of our meals were very good."
• "However we were told that the fish and chips and the chicken pie had also finished."
• "The food was outstanding! My husband said his steak was the best ever and the Sheppard's pie that I had, made me want to take the cook back home with us."
• "The fish and chips and sticky toffee pudding were both out of this world."
• "Seriously the best shepards pie i’ve ever had."