Address: 183 Ash Rd, Aldershot, GU12 4DD, United Kingdom
Phone: +441252323077
Rating: 4.3
based on 115 reviews.
Customer Service
Pros:
"Very professional, helpful and friendly."
"Each member of staff acknowledged me and asked if/how they could help."
"Great guys! Honest, transparent and a breath of fresh air."
"The staff were so professional and very helpful."
"All the staff members are friendly and helpful."
"Brilliant service from start to finish, staff are all friendly and welcoming they explained everything, went through everything clearly and there was no pressure to squeeze money out of me for parts and labour."
"Good bunch of people, friendly & helpful."
Cons:
"The person I spoke to was very rude and arrogant."
"Will not use again and will get everyone to quote me exactly what tyre they plan to sell me in future."
"Woman at the front desk was so rude and unhelpful."
"Unbelievably bad customer service, placing blame on the customer and being contrary, just for the sake of a few quid."
"The staff are all stuck-up money grabbers."
"I feel because I was a women they didn't take my complaint seriously."
"Awful experience with this company. DO NOT GO HERE."
Quality of Service
Pros:
"Speed of service - all was done in 10-15 minutes after arrived."
"They have gone the extra mile on numerous occasions and I will absolutely recommend them to everyone I know."
"The work was done and I was on my way in about 15 minutes."
"Tyres were changed within 1hr."
"They fixed my car window for me today."
"The subsequent work done to my car has been of a very high quality."
"Fixed within minutes. Absolutely fantastic service."
Cons:
"I asked them to fix a screech coming from the back tire which they said they did, but when I left the garage, it was still there."
"They replaced my tyre with a bald one to start off with."
"Took 30+ minutes in total, then after driving on the motorway it became apparent that air was leaking."
"They somehow managed to put the wrong tyres on my car, confusing the tyre size with a second customer's car that pulled in after me."
"After only 100 miles had 2 blow outs from sidewall weakness."
"I ended up taking the car elsewhere to get it fitted properly and they couldn’t believe the complete mess they had made of it."
"One of fitted tyres exploded two months after purchase."
Price and Value
Pros:
"Really reasonable price for a Pirelli too."
"Great price and she was a credit to the company I will be back."
"Also, a very competitive price around."
"Gave me a great price based on the circumstances, and great service."
"They are always keenly priced and the work is undertaken with a smile."
"Although they did not have the same brand of tyre in stock I was offered a similar brand and they reduced the price to give me the same deal as Merit."
"Actually the price was really good."
Cons:
"I was quoted an exorbitant price for a tyre."
"They tried to tell me they could get the rest of the nuts off for me if I bought a full set of tyres, which they quoted me well over £400."
"G Force tried to charge me over £400 before eventually knocking the price down to £330 which is still well over double the estimate."
"A #Clever Chap tried to charge me £50 for an end of life tyre (Approx. 30% life left)."
"Very high prices, dirty place and deploring attitude."
"They suddenly found problem after problem and went ahead doing additional work without informing me of extra costs or asking my permission to do so."
"So I went g force Saturday for puncture repair (left the tyre there) went off, come back to be told the fix didn’t work I need a new tyre but he do me one for 60 quid! I went to ALS TYRES for a second opinion..... als tyres just showed me the non-existent repair!"
Integrity and Trust
Pros:
"Compared to the local competitors they are miles ahead."
"Quite simply the best tyre shop in town."
"HIGHLY RECOMMEND GREAT COMPANY FANTASTIC PEOPLE."
"Excellent service, will go here from now on 😊."
"Definitely i will recommend this garage for all and hope will always come back in near future."
"Highly recommend lovely people staff make your feel at home good honest business thank-you."
"They are professional, kind and knowledgeable on what they do."
Cons:
"Do not leave your car with these people. I learned the hard way. Avoid at all cost."
"They are conmen guys please be safe go elsewhere."
"An overall disgusting, scam of a service and I would NEVER recommend this place to anyone."
"The new owners are only interested in profit margins and not customer service."
"Awful service do not use!!"
"DO NOT GO HERE!"
"Do not trust or place your vehicle with this garage they are a bunch of cowboys who should not be trusted!"