Fernandez Grillhouse Reviews Summary

Service

Pros:

• "Service was superb and no issues whatsoever especially from Tas and Rob."
• "The staff were fantastic even before we arrived!"
• "Again, Din and Rob regularly checked up on us to ensure we had everything we needed."
• "Very friendly and attentive staff. Quick service."
• "Staff both on the phone and in person were amazingly friendly and helpful."
• "Service very good, cv19 safety spot on."
• "The staff were very friendly and courteous."

Cons:

• "A group of lads asked him if they had any offers to which he said he would do a half chicken for £6.00- great I thought! As we had seen a sign saying £6.00 before 6pm I asked him when he approached if this offer was still valid and if so is there a specific menu to choose from, he then attempted to belittle me."
• "took my brother there for his suprise birthday lunch, food was terrible been up all night with stomach bug think it must have been the steak, also the staff members were constantly being screamed at by there manager."
• "To do all of this in front of customers is so unprofessional."
• "Once you finish your food, they are very quick to get rid of you."
• "Seemed short-staffed on the night we went."
• "The male server just put our food down without saying a word after taking it to the wrong table and walked away before we could ask for any sauces or anything."
• "Bad experience all round - left waiting ages once we placed order."

Food Quality

Pros:

• "The food tasted amazing and had decently sized portions."
• "Lovely meal there on Friday night, looked busy from outside but there is an upstairs section which was quiet and welcoming."
• "I ordered the beef burrito and beef loaded fries and what a portion you get. It was delicious and highly recommend."
• "The chips were amazing and don't even get me started with the chicken."
• "The food here is absolutely amazing!"
• "The burgers are really small but they tasted good and the meat was very decent."
• "The food here taste great."

Cons:

• "Very good service, my son had his steak very rare and they sorted it immediately. The only thing is for the portion it is very EXPENSIVE!"
• "However the menu has been creeping up in price."
• "Awful food, expensive prices."
• "Food was way below par."
• "The loaded fries literally only a spoonful of meat and a bunch of dry potato, waste of money and time!"
• "No spicy rice with my meal, was offered fries last minute and the food took over an hour to arrive."
• "Food was below average-a £1 McDonalds mayo chicken looks better than what we got."

Value for Money

Pros:

• "Great food, such helpful and friendly staff and a decent price too. Very Covid safe, they even take temperatures at the door and you sit in spacious separate booths."
• "Very good quality food and at a great price."
• "£6 before 6pm is very good value."
• "The food is ALWAYS super tasty, has the right amount of lemon, spice and flavours bursting out of every dish."
• "Prices are very good, portions generous."
• "Quality food at decent prices."
• "The £6 b4 6 offer is excellent value."

Cons:

• "They are more expensive compared to Nando's you get less for your money in quantity and the flavour is half as good at best."
• "The food, however, was very average for the money."
• "Used to be £6 before 6pm including a drink I'm sure. Now that's £7 for a small burger fries and a drink."
• "The entire experience was EXTREMELY terrible!! Really bad service."
• "For the price, I expected the quality to be much better."
• "Overpriced!"
• "Shocking value."

Atmosphere

Pros:

• "Lovely restaurant, friendly staff, we enjoyed the lunchtime menu deal, pulled bbq brisket, chicken burger and a chicken wrap."
• "Nice surroundings and atmosphere."
• "The atmosphere was chilled, the place was clean."
• "It has a very nice atmosphere."
• "Fernandez has an excellent atmosphere and the vibes are out of this world."
• "Loved the cozy atmosphere inside too."
• "Great atmosphere."

Cons:

• "Not impressed. Trying too hard to be like the original Nandos, and doing a very bad job."
• "The vibe of the restricted is fantastic as well we are big fans."
• "Me & my girlfriend drove from Swadlincote to come here as the reviews & photos looked positive, unfortunately we were disappointed with the choice on the menu, expected a larger menu."
• "Mediocre dinner. The burger were barely warm."
• "The food was absolutely horrid!!!"
• "The Mac and cheese wow it honestly looked like microwaved pasta and was supposed to have spicy sauce on, but there was no flavour apart from hard dry pasta."
• "Well i wouldn't know if the food was good because we got there at 8pm, got seated, just to be told we dont have enough food."