The Redwood Brewers Fayre Reviews Summary

Service

Pros:

• "When ordering the food and drinks Manger - Lawrence was a top bloke who helped me a lot through it all and made me feel comfortable, thank you Lawrence."
• "I am really impressed with the service we receive in The Redwood, Brewers fayre, the staff are lovely and helpful."
• "The chef and the staff were so helpful."
• "The staff were friendly & helpful and nothing was too much trouble."
• "Lesley especially very welcoming & On this occasion assisted by Jade, who also was very busy but pleasant & welcoming."
• "The guy that served us our puddings was the best one out of all the staff working, he was really polite."
• "As soon as we walked in we were met by very friendly staff."

Cons:

• "I felt so sorry for the young waitress who didn't know why the food was coming out so bad."
• "The duty manager on shift wasn't even interested in what we had to say."
• "The manager in charge didn't seem to know how to cope with the amount of complaints coming in."
• "Some of the bar staff were rude."
• "The staff had no interest in rectifying problems and openly slammed our plates down after we complained."
• "trying to get someone's attention to order desserts was impossible."
• "The staff were really grumpy and arguing with each other in front of customers in the bar area."

Food Quality

Pros:

• "Completely exceeded expectations! Me and hubby went for Sunday lunch."
• "Food was nice, its family friendly."
• "The food isn't overpriced and if you want a nice bite to eat its perfect!"
• "The food was great, atmosphere was great, was served real quick."
• "The food was lovely and good for the money."
• "Had the festive menu today and it was the best dinner I've had in a long while."
• "The food was nice and hot when served."

Cons:

• "Crunchy roast potatoes were soft on the outside and undercooked in the middle."
• "Food was cold and tasteless."
• "The carvery meats looked dry."
• "very average food ordered 2 steaks cooked medium, quality of the steak was not great."
• "The steak was served blue instead of medium it was not even rare."
• "Chicken breast was bland and gravy was like water."
• "The desserts are bad quality, the ice cream tastes like nothing."

Value for Money

Pros:

• "Great value at 2 meals for £8.99."
• "a very good price and great value for money."
• "They have good deals that you can take advantage of."
• "With free on-site parking and step-free access."
• "Great value if you have kids, as kids eat for free (two children per full paying adult)."
• "The drinks where good value as they are unlimited."
• "Food is good here and not too pricey, plus there are plenty of BOGOF food vouchers available when you sign up for a membership card."

Cons:

• "The kids play area is very costly for the amount of times you get."
• "Nice play area for the kids... but at an extra cost!"
• "bit expensive for what it is."
• "Ridiculously overpriced food for what comes out of the kitchen."
• "Stupid prices for not that nice food."
• "The price I have paid for this monstrosity of a meal was all for a very reasonable £26... I have paid £26 pound for what I can only assume to be the remains of the previous couples meal before us..."
• "They say you get what you pay for but for £72 you can get a lot better, would not recommend would definitely not go back again."

Cleanliness

Pros:

• "We love it here, it's our new favourite place to seek of for food, always lovely service, staff have a smile on their faces and go above and beyond, always clean."
• "Everything was just perfect."
• "This is a lovely clean & spacious restaurant."
• "The restaurant was clean and pleasant."
• "Restaurant was clean and staff was very helpful and friendly."

Cons:

• "Under our table hadn't been cleaned, and the remnants from other meals were clear."
• "Tables were left uncleared, and the place looked dirty."
• "Cleanliness not so good, high chair was very dirty :( and the menus could do with a wipe down too."
• "The mens toilets by the bar the urine on the floor was excessive and the smell of stale urine was overpowering."
• "The toilets by the play area where cleaner but there were buckets under all but one urinal which leaked on the floor."
• "The spoons by the coffee machine were all dirty and no clean ones put out."
• "But the tables were all sticky, (hopefully due to the cleaning solution they used) when I pointed this out and asked the table to be wiped down it never happened (someone appeared with a dry cloth)."

Atmosphere

Pros:

• "The restaurant its self is nice and with the added play area helps calm the kids."
• "Simple but tasty food, served fast by friendly staff in a comfortable, quiet atmosphere."
• "The atmosphere was very relaxed."
• "Nice place with friendly staff and atmosphere."

Cons:

• "Poor presentation and no atmosphere."
• "An absolutely dreadful meal. Lots of complaints from almost everyone there. Service very slow, no atmosphere."
• "The overall experience was very poor. Food took ages to come out and the place was very quiet."
• "The seating further along was also taped. Not a good impression."
• "The poor maintenance of the building was apparent."