Address: 106 High St, Worcester, WR1 2HW, United Kingdom
Phone: +441905936865
Rating: 4.2
based on 128 reviews.
Food Quality
Pros:
"Been here a few times now & am never disappointed with the food."
"Starters were really good though."
"Food is always good and the specials are often great."
"Great food, wonderful atmosphere, friendly and very quick service even though the place was packed with Christmas Partygoers."
"Food was great and the staff couldn't have been more helpful."
"The rich lentil ragu was perfect for a cold day...good portion size and really tasty!"
"The lasagna was amazing. Really enjoyable with great portion size and affordable price for the experience offered."
Cons:
"Had a chicken pasta as the main course nothing special though."
"I'm frankly shocked at the overall positive reviews of the food at this restaurant."
"This dish was lacking chicken, maybe 3 tiny pieces that was it."
"Take the 'Italian' label off please!! I'm sorry you cannot have massive calamari on a risotto with 3/4 of it hanging down from your fork!! Wayyyy too expensive for what it was!!"
"Absolutely awful food. Cold gritty pizza bases with excessive use of semolina flour."
"Severely overcooked sea bass and vegetables that had been nearly reduced to mush."
"Give it 1 star for starter, main meal supposed to be an al forno but resembled a minestrone soup and tasteless, another one in our party had a lasagne, and that didn't have any pasta in it."
Service
Pros:
"Service was very good."
"Staff are friendly and attentive."
"Staff very friendly and attentive as well as making sure people are adhering to social distancing and hygiene for covid."
"Service was spot on, very welcoming and friendly staff."
"Even though it was busy we were taken care of in a timely manner, all the staff were great."
"The staff was really good and did their best but the management did nothing to help them and left them alone on the floor with faulty equipment and lack of crockery."
"Staff were really friendly and accommodating to my family."
Cons:
"Booked for 19:00 and waited 15 mins before being seated."
"Visited with a friend and my 1 year old and had an awful experience. We were only given the table for an hour, in which we were rushed through our whole meal and the staff were incredibly rude."
"3 of us got our main courses the other three on our table had to wait another 20 minutes."
"Took about 10 minutes to be seen at the door. Staff were lounging around in the dining area."
"Ran out of most types of pasta by 4:30, and no beef dish available. Slow service."
"Service absolutely shocking completely missed our side orders."
"Understaffed, exceptionally slow and expensive."
Ambiance
Pros:
"Nice vibrant atmosphere, give this place a try you won't be disappointed."
"The atmosphere was great along with the choice of drinks."
"All rooms are classic and unique, adding a flavour to the occasion."
"Lovely building, nice staff, food is good, drink is good."
"Italian Restaurant chain, excellent service and pleasant atmosphere."
"It’s very fun eating in a room with chandeliers and the floor on the walls!"
"Great ambiance. We were next to a birthday group by the open kitchen so nice and lively."
Cons:
"However the premises needs attention. Dirty bench seats, dirty carpet going upstairs, toilets also need attention with broken knobs, loose taps and damaged wall."
"Can be a bit noisy and the tables are crammed in, not good if you find a lot of background noise difficult."
"A nail on the edge of a metal table has caught my trousers and made a hole."
"At the bottom of the stairs there is some weird wall art of hands sticking out the wall with numerous fingers missing..."
"Nothing available on our set menu. All the nice dishes we wanted were unavailable."
"Not very wheelchair friendly."
"Terrible value for money. Ridiculously expensive for stupidly small portions."
Value
Pros:
"Didn't realise the meal was 50% off due to the government help / eat out scheme."
"You order on line and can use Tesco vouchers to make it all value for money."
"Great if you have a taste card, wouldn't want to pay full price here."
"Three courses reasonably priced at just under £25."
"Ordering 6 layer lasagna was a great selection. A bit pricey for 14 pounds but did pack a punch of taste."
"The choices and variety are excellent and there is a separate vegan menu as well should you want it."
"Excellent choice of gluten-free food and low calorie options."
Cons:
"Been 5 times, progressively worse, last time last straw. Food cold, 45 minutes wait for main course."
"Strongly caution against dining here, as the prices of the food do NOT match the quality here at all."
"Don't buy the cocktails. Overpriced for the amount of alcohol in them."
"You'd have to sell your kidney on the black market to afford drinking more than a few beers prices are extortion."
"Overall, nice and worth a go, but I would recommend bella Italia over this establishment for potion size."
"Absolutely shocking customer service!!!"
"Very disappointing. Pre booked table but on entry was told we had no reservation."