Reform Physiotherapy and Pilates Reviews Summary

Studio Environment and Staff

Pros:

• "Lovely studio, warm feel, super friendly and helpful staff."
• "I was 1-to-1! Lovely studio, warm feel, super friendly and helpful staff."
• "Every appointment was efficient and the communication from her and the studio team was really straightforward and clear."
• "The studio is spotlessly clean and has an extensive array of equipment."
• "The front desk team are very helpful and supportive and have often really cheered me up when I was feeling somewhat gloomy."
• "The studio space itself is also very welcoming and I'd recommend to anyone locally looking for a physio."
• "The studio is beautiful with pristine equipment."
• "Warm, friendly and very supportive it’s a brilliant place to go to help recover from injury and get stronger."

Cons:

• "Was looking for a local physiotherapist and saw good reviews on line so chose based on that. First.....when I rang to re schedule the appointment i had booked I was told I had to make a payment prior to attending."
• "Not impressed, was looking for a local physiotherapist and saw good reviews on line so chose based on that. Went to the appointment 5 mins early as requested, rang the door bell and no one came, rang the phone numbers no one answered."

Physiotherapy and Treatment Approach

Pros:

• "Extremely knowledgeable, thorough and attentive - I have made a good recovery with her support."
• "Victoria was wonderful! Extremely knowledgeable, thorough and attentive - I have made a good recovery with her support."
• "She was so knowledgeable about the problem. Her advice and treatment plan enabled me to return to work and my usual exercise comfortably."
• "He has a very positive and jolly approach. I appreciated the tailor made exercises adjusted at each appointment."
• "Phil is a first class physio. Kind, patient and has a great understanding of the human body."
• "We built this up over a period of a few months and focussed on doing the exercises that previously aggravated the injury, but at a much lower weight and tempo, to build strength back up safely."
• "The best compliment I can pay him is that after my last session I hopefully won’t see him, but if my rig ever needs a MOT he will be the first number I call."
• "Libby was extremely knowledgeable, professional and helped me gain confidence in getting back into playing badminton."

Cons:

• "The physiotherapist who seemed frightened to carry out her job (inexperienced) in my opinion, friendly enough but I’m paying for a service."
• "I have been to numerous physios, therapists and trainers to help me alleviate the pain, none of them worked...until I went to Reform."

Customer Service and Responsiveness

Pros:

• "The team were all extremely helpful with appointments being very easy to book and schedule."
• "I managed to get an appointment the day after. The costumer service is outstanding."
• "Victoria was excellent. I also visited a chap initially who I believe was called Phil and he was great too!"
• "Would thoroughly recommend reform, they were easy and quick to book in with and using my BUPA cover was very smooth!"
• "Went to Reform with a knee injury from running. Libby was brilliant- she sorted me with a programme, tissue massage and dry needling over a couple of months and now I’m back up and running again!"
• "Nick helped me with a stress fracture on my knee. Nick was really supportive and kind during a tricky time for me and has helped me back on the road to full mobility."
• "Nick was thoroughly professional and provided excellent diagnosis, explanation and treatment for my ankle injury. Now back to running regularly and pain free!"
• "They are all round good. Getting a bit harder to book a session as they fill up quite quickly....certainly for the beginners anyway."

Cons:

• "Was looking for a local physiotherapist and saw good reviews on line so chose based on that. Went to the appointment 5 mins early as requested, rang the door bell and no one came, rang the phone numbers no one answered."
• "I somehow managed to slip a few discs in my back last year and trapped a nerve. After losing much mobility I was recommended Reform and began my sessions with Nick."